This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order for any item purchased through our eBay store and claim a full refund - this includes our postage charges.
Cancellation must be made within 7 working days from receipt of goods and starting the day after your goods are received. Refunds will be processed within 30 days from the date of the cancellation notice. You must inform us in writing of your intention to cancel.
If you wish to return an item please use notify us with the following information:
eBay User ID
Item Number Number
Item(s) to be Returned
Reason for Return
Whether you require a Refund/Replacement
If applicable we will then issue a Returns Authorisation and instructions. Goods should not be returned until you receive this authorisation. Unauthorised returns may be refused and will not be refunded or replaced.
For reasons of health and hygiene body jewellery, earrings or cosmetics cannot be returned for any reason other than manufacturing fault. Herbs and Resins cannot be returned unless they have been damaged in transit. You cannot return personalised items.
All items must be returned unused/unworn in their original packaging. You are responsible for all costs relating to the return of any item - unless the item is faulty/damaged upon arrival in which case a Freepost Returns Label will be provided.
We recommend you use an insured method of posting such as recorded delivery, we are not responsible for returns parcels which are lost or damaged in the post.