Delivery Policy
For items purchased from our online store we offer Standard Delivery For mainland UK (apart from the Scottish Highlands) Post Codes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. & Northern Ireland, Isle of Man and the Isles of Scilly Post Codes BT, IM, TR21-25. where they may be a delivery surcharge, please ask for details, this does not affect small items where we use the Royal Mail.
We deliver 5 days a week - Monday to Friday. We aim to deliver within 3 working days following the date your order is placed. For orders placed between 12 noon on a Thursday and midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4 working days. For express delivery & recorded delivery a signature will be required upon receipt of the goods. A card will be left if no one is present with instructions on how to pickup / arrange redelivery of your item.

Returns Policy
For items purchased from our online store We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be issued via your original method of payment.
To return your items contact us using the contact us link via our website and we will allocate you a returns number. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Strawberryfield. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose You can return these items to us using the returns label. 7 Day Cooling-Off Period (EU Only) In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase.

We dispatch good as soon as possible after cleared payment has been received, if paying by cheque please allow 7 days after we have receipt to allow clearance.
For good paid by pay pal or credit card we will normally dispatch within 2 working days, sometimes sooner if possible, although some products do take a little longer, but this will be advised on sales details. If you need a product urgently please contact us on 01797 369845 and we will arrange.
If you are buying items as a gift, please advise us as to date required, so as to avoid any disappointment, we can include a free card with your message on , please contact us to arrange.
Large items are dispatched via Parcel Force fully trackable service for which we will require a delivery receipt, smaller items we use the Royal Mail First, or Second Class Post, check sales details.( if any item purchased has not arrived within 5 working days of dispatch notification please contact us and we will try and find out what has happened).

Strawberryfield Garden Products Limited

Having manufactured Garden Products for over 25 yrs and supplied all the big names in the garden industry, I now sell products direct to the public at what I consider to be realistic prices.

Many of these are made by my company in the Lincolnshire Wolds and all offer very good value for money.

Look at our 100% feedback record to see how people feel about our products and service.

Deal with the Garden Company you can trust to deliver quality products .

We can be contacted by email to: sales@strawberryfield.co.uk
or by telephone from 9am till 9pm on 01797 369845, if no answer please leave a short message and we will return your call ASAP.

Our address is:

Strawberryfield Garden Products Limited,
Unit 1, Learoyd Road,
New Romney,
Kent,
TN28 8XU