New without tags: A brand-new, unused and unworn item that is not in its original retail packaging or may be missing
its original retail packaging materials (such as the original box or bag). The original tags may not be attached. For example, new shoes (with absolutely no signs of wear) that are no longer in their original box fall into this category.
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In accordance with the Distance Selling Regulations, any items must be returned in original condition within 7 days of delivery. Return requests outside of this time will be declined. Please note that items which are found to have been worn, washed, damaged or otherwise tampered with cannot be refunded. Lingerie and underwear are non-returnable for hygiene reasons.
Returns need to be requested and approved in advance using the Resolution Center. Refunds will not be issued until this step is completed.
Please ensure your returned package is identifiable. If we cannot determine the sender, we are unable to process your refund. Please include your name, address or email within the package.
All postage and packaging charges are non-refundable and we recommend you obtain proof of postage for insurance purposes.