First of all we pride ourselves on exceptional service and outstanding value, so if you have a problem with any purchase through CC Music we are here to help.
CC Music provide a standard 12 month warranty on all new products and a 90 day warranty on all pre-owned goods. If you believe your product may be faulty and it is within the agreed guarentee period then please call us on 0141 339 0566 stating that you are looking to return an item purchased through our ebay store and you will be directed to the appropriate department where we will do our best to either solve the problem or arrange to have the product returned as soon as possible. Alternatively, you can e-mail us at email@example.com.
Please also consider that a problem with a product may be due to part of the operation that you had not considered, e.g., in the case of computer compatable goods. Where possible we will assist with this over the phone and please remember also that most manufacturers do provide dedicated user support lines specifically designed to offer this service.
If your product is returned to us, a service engineer will test the item to confirm that there is a manufacturing fault. As long as the item is returned, 'as new' containing all accessories and original packaging, we will despath a replacement unit where available to you at no extra cost. Where an item may no longer be available in this case, we will do our best to ensure we can provide an alternative or issue you with a full refund.
If we receive a returned item and in testing by a qualified engineer discover that the fault is the result of misuse, e.g., the item has been dropped, the speakers have been blown due to being overdriven, etc, the return will be considered as a non-warranty repair and will be subject to a repair charge.
Alternatively, if you are close to our store you can return any product purchased through the website by visiting us directly. Our address is : CC Music, 33 Otago Street, Kelvinbridge, Glasgow, G12 8JJ.