Terms & Conditions of Sale
These Terms and Conditions are here to help you and protect both parties through the transaction.
eBay should be an enjoyable and pleasant experience for all concerned and by adhering to the following T's and C's,
we are all protected through to competition of our shared eBay buying experience.
We are very honest with our descriptions / photos so please ensure the item is what you want & that you fully understand the condition of the item before you make your purchase.
Please contact us if you are unsure about any part of our policy.
Office Number: 02393 162100
Surplus clothing and accessories sold by us are in used condition unless otherwise stated.
Camo items may vary in both colour and pattern across a range, this will be due to regional variations, exposure and manufacturer.
The condition of items are described within each individual ad as best as possible & we are very honest with any defects being detailed if identified correctly.
Although we deal in many used items and mistakes can be made so please afford us the opportunity to correct our mistakes if this happens.
Listings with multiple variations may fall under one single image which may not be a true representation of the item you will receive.
These listings will have individual grading guides and details of any potential defects.
For single item listings the photo will be a true image of the item for sale.
If you require more information on an item please do not hesitate to contact us & we will endeavour to answer your question.
New / unissued items in original packaging or an issued items that has been opened and is in an "as new condition".
The items may have been used for display purposes i.e. a tent may have been built to image and then dismantled and re-packed.
Pre-used / issued items in good serviceable condition.
The items may have minor markings to include light cosmetic damage or small amounts of professional repairs & a limited amount of wear.
Pre-used / issued items showing moderate to high signs of wear.
Items may have small tears, fading, a number of repairs & minor damage that does not effect its function or purpose.
Some items may have missing components which will be detailed within the listing.
Please thoroughly read the item description and ensure you know what you are bidding on.
Ensure that you are aware of all associated shipping/postal charges for the item.
Please ask any questions BEFORE bidding or buying.
We accept payment by PayPal or Credit / Debit card.
Both Auction and "Buy It Now" prices include VAT.
All auction items purchased must be paid within a seven day period from time the sale ends.
All "Buy It Now" listings require immediate payment.
If you have difficulty in paying then special arrangements will be made.
Shipping and Handling:
All items are dispatched on the same working day providing the order is placed by 2.45pm, orders placed after this time will be processed on the next working day.
Items weighing less than 2.0 Kg are shipped using Royal Mail 24 & 48 hour tracked services.
Items weighing more than 2.0 Kg but less than 30.0Kg are shipped using Parcel Force 24 & 48 hour tracked services.
Items weighing more than 30.0Kg will be shipped using a palletised courier on a 24 or 48 hour service.
All 24 & 48 hour services are based on a business working day principle and do not include weekends, bank holidays or public holidays.
Items purchased between 2.45pm Thursday and close of business Friday on a 24 hour service will not arrive until Monday
( Tuesday if Monday is a bank holiday )
Items purchased over the weekend will be processed on Monday for delivery On Tuesday
( processed Tuesday and delivered Wednesday if Monday is a bank holiday )
Some small items may be sent Royal Mail 2nd class untracked, these items will be individually identified in each listing.
We reserve the right to alter or change the courier without any prior notice, this will not result in any additional charges being levied against the buyer unless they are in an area which has a higher postage rate, these areas are listed under the shipping tab.
Should an item be returned to us undelivered we will make every effort to contact you to let you know, as postage has been paid to ship the item and we, as a compnay will have been charged to have the item returned to us, we reserve the right to refund the item cost alone and may not refund the cost of the postage. This applies particularly to orders that are shipped abroad and returned.
If you are not 100% satisfied with your purchase or auction item, you may return the item for a full refund.
The item must be received back with us within 30 days of receipt by the customer in order to receive a refund.
Items received outside of this window will be held until we are contacted by the customer.
All items unless specified are shipped with "Free postage". Your refund will include this amount.
Items must be returned unused in the condition they were received with all original packaging intact within 30 days.
You are responsible for including the original invoice sent with your purchased item. This information will be used to identify the items sender upon receipt.
If no paperwork is found then the item will sit idle in our returns department until we are contacted and confirmation of sender can be made.