If for any reason you are unhappy with your purchase and wish to return or exchange it, please note the following guidelines.
To cancel your order, please contact us through the eBay messaging service, or email firstname.lastname@example.org quoting your order number.
UK & N. Ireland Customers
You will have up to 30 days from the day after delivery to cancel your order and request a return or exchange.
All refunds will be credited to PayPal or the original payment card.
If a product is unsuitable, you will be required to pay the return
postage costs, and will only be refunded the price of the product, not
The goods are your responsibility until we receive them, and must be
returned in a saleable condition and any tags must be intact.
We will only provide a full refund including postage charges if the
item is defective, and we do not refund any costs of return postage
unless we have made an error.
If only part of your order is returned, the postage charge will not be refunded.
For hygiene reasons, this policy does not include undergarments,
health or beauty products, unless they are mis-described or faulty.
You will have up to 14 days from the day after delivery to cancel
your order and request a return or exchange. The above conditions
This policy does not affect your statutory rights
relating to faulty or mis-described goods or your right to cancel
orders under the consumer protection (distance selling) regulations,
further details of which are available from the local trading standard
department or citizens advice bureau.