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• About Us
• Shipping
• Returns
• Terms
• Contact

About Us

At Ocean Tree Trading we aim to offer remarkable products at unbelievable prices. We promise that by choosing us, not only you grab a bargain, but also get fantastic service.


On the site you can find a range of products including Electrical, sound & vision, home, fashion and footwear.


We offer a great range of clearance products, 100% genuine brands and within our shop there is a gift idea for everyone.


We have a devoted customer service team ready to reply to any questions or queries you may have.


With over 99.9% positive feedback from our buyers you can trust to have a great shopping experience with us, and you can be assured that we will take care of you.


We hope you enjoy shopping with us. 

• About Us
• Shipping
• Returns
• Terms
• Contact

Shipping

Our aim is to dispatch all items purchased within 48 hours of receipt of payment (except Saturdays and Sundays or Bank holidays).


All items will be shipped by tracked service through Royal Mail or Parcel Force, and will take circa 2 BUSINESS DAYS to arrive with customers (MAINLAND UK addresses only).


Once goods are dispatched we cannot affect transit times to our customer. Transit commitments are provided by Royal Mail and Parcel Force.


We only dispatch to the confirmed delivery address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.


We reserve the right not to ship to unconfirmed addresses for multiple bids using PayPal. Payment will be refunded (PayPal payment) for unacceptable multiple orders, and in addition those orders will also be cancelled from eBay.


If there is a sizeable delay in your units arriving please contact us as we can provide the tracking number. However, please allow at least 5 working days after payment before contacting us.


Please note as all the items are sent separately, shipping can not be combined for any items. 

• About Us
• Shipping
• Returns
• Terms
• Contact

Returns

We do our best to serve each and every customer the best we can and we understand that on occasion you might need to return products.


Please note we can only accept a return if the item is in its original packaging and with all the components.


Customers are responsible for return shipping with original packaging included, and sufficient outer packaging to protect the unit in transit. Please remember to obtain and keep proof of postage when you send the item back. Proof of postage does not cost anything however without this there could be a delay in your refund being issued.


Please note that all items are fully tested once returned.


Merchandise received back damaged or with missing components will not be eligible for refund.


On receiving the item, we will endeavour to process all refunds within 5 working days.


Please contact us by email before sending any items back for our detailed returns procedure - please ensure that written details of the fault are included with any returns.


How to return and item


Please follow the instructions below to raise a returns request.


1. Go to My eBay. You may be asked to sign in.


2. Click Won.


3. Next to your listing, select return this item from the pull-down menu.


4. Select "I want to return an item" and click Continue.


5. The "Return an item" form appears.


6. Review the next page and click Request return.


7. We will review the request and provide return address.


8. You can prepare postage right away and click Continue.


9. Post the item to the seller.

• About Us
• Shipping
• Returns
• Terms
• Contact

Terms

Some of the items we list are graded. This means that the product is effectively pristine but we open the box and test the item to ensure you receive the product as described in the listing, and put simply, if a product doesn't pass our QC tests we won't list it.


Please note if the Item condition is listed as new then the item is A brand-new, unused, and undamaged item in original retail packaging (where packaging is applicable).


We work very hard to make sure that all products are of satisfactory quality, and therefore we only offer exchanges, not refunds.


If the item is defective upon receipt we offer customers 14 days from the date of delivery to request exchange or refund.


We care about our customers, and will always try to help you. So if you have any problems, please e-mail us immediately. Please give us the opportunity to resolve any problems. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. PLEASE EMAIL US BEFORE LEAVING ANY NEGATIVE FEEDBACK OR OPENING ANY DISPUTES ON PAYPAL. All communications are handled by our customer service team through e-mail. We strive to answer all emails as quickly as possible.


If we are unable to provide an exchange we will refund the value of the sale. Please refer to Returns section for more information.


In some cases ISP SPAM filter settings may restrict customers from receiving e-mail replies. If customers anticipate ISP SPAM filtering problems, we recommend that a different e-mail account is used to contact us. We of course appreciate your positive eBay feedback.

• About Us
• Shipping
• Returns
• Terms
• Contact

Contact

You can contact us by leaving us an eBay message. You can find our Email address in your Winning Buyer Notification.

Please note that we have a dedicated customer service team replying to all customer queries and satisfied customers are a top priority for us.

Please note that we will endeavour to answer any questions or queries as soon as possible however it may take up to 48 hours (not including Saturday and Sunday) for a reply to be sent.

Once customers have received items we ask that feedback is left to confirm delivery. 

When positive feedback is left our systems will respond with reciprocal positive feedback within 24 hours.

Customer satisfaction is a top priority for us. So if customers have problems or questions regarding transactions we ask that contact is made with us before leaving any type of feedback to give us the opportunity to as quickly as possible reasonably rectify any issues raised.

Negative feedback is obviously something we strive to avoid. We are always willing to work things out but if we don't know about issues, we cannot resolve them.


FAQ


Q: Can you ship outside the UK?
A: We only dispatch within the UK and Northern Ireland and the Channel Islands. However if you have a UK address you can change this on your PayPal account before you make an offer so we can ship the item to your UK address.


Q: How long will it take for my item to arrive?
A: Once the item has been paid for we dispatch within 2 working days. Please allow up to 2 working days for Royal Mail to deliver. We do however try our best to shorten the process. In total you should receive your item within 4 working days of payment.


Q: Can I collect the item and pay cash?
A: We only accept payment on PayPal and we do not offer local collection.
If you do not have a PayPal account we would be happy to wait a few days for payment until your PayPal account has been set up.


Q: My PayPal address hasn't been updated, can you send to a different address?
A: Unfortunately once the item has been paid for we are unable to change the delivery address. However, we can issue tracking details for your item.


Q: Do you offer warranty for this product?
A: For up to 6 months we will test any faults. If there is a manufacturing fault with the product we will process a full refund. You can also take advantage of our 14 days returns policy.


Q: Do you combine postage and packaging charges?
A: We do not allow for postage discounts as each item is sent and tracked separately. You can receive discounts by using the best offer option when purchasing multiple items.


Q: I live in another country but I have a postal address in the UK, can you unblock me on eBay so that I purchase an item?
A: We do not unblock customers. You can amend your details in PayPal before making a purchase.


Q: My item is being returned to you as I was not at home to receive, can you resend the item once returned to you?
A: The item may take up to 3 weeks to return from the courier. We are more than happy to resend the item, however we would ask you cover the postage cost to resend.


Q: Can I cancel an order?
A: You may cancel your order by contacting our Customer Services team through eBay. However, if the item has been paid for; we are no longer able to cancel the dispatch. You can return the item as per our returns procedure above.