Please ensure that your personalised message has no spelling errors as this may cause delays in preparing your item for dispatch.
We copy exactly what you specify to us.
Sending too many characters exceeding the guide above for your personalised message
may also cause delays with your item.
We may not be able to correct mistakes on your order once it has been put into production
Please do not use special accents or symbols as some of our processes may not allow for this.
Due to the nature of this product, and for best presentation, please avoid using all capitals
in your personalised message as this may make the message difficult to read.
In the rare instances where the above guide for your personalised message
has not been followed, we may ammend or edit your message to fit and to achieve
best presentation without further notices to you. This also eliminates delays for you and other customers.
As this is a customise to order item, it may take between 2-4 days from the time you
place your order for it to be completed.
Although most of our items are prepared and sent out to you within the guide above,
we advise our customers to allow up to 5 days for busy periods.
We will update you once your order is dispatched
Next day Delivery is available on engraved products where the order quantity is under 3 items.
We will accept next day delivery option for orders made before 11.am
Next day delivery incurs an extra £5.99 on top advertised of standard postage charge.
As this is a customise to order item, and cannot to re-sold to anyone else,
it may not be returned or refunded.
In the rare instance that you have had a problem with a purchase,
please contact us in the first instance.
We will do our best to sort things out to your satisfaction.
If the mistake is on our part or your item arrives damaged, we will rectify
or replace with the same item.
By Clicking to buy,you agree you have read our checkout , Dispatch process
& postage guide and accept our terms of service
Thank You for choosing Nellys Allsorts
Happy and Lucky shopping!
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