Any questions will be answered during office hours Monday to Friday, please contact us through eBay contact seller messages first rather than telephoning us directly.
If you do have any problems with your purchase, please get in touch with us first before leaving feedback. We want our customers to be happy with their items and will always try to sort out any problems for you.
European and World customers please be aware our items which do not have a price quoted for your country, can't be shipped as they weigh close to or over Royal Mail's 2kg weight limit.
We do not have a 'buy it now' price on our auction style items, so we will not end these auctions early.
If an item is listed as 'collection only', we may be able to arrange local or courier delivery for you depending on the size and weight of the item.
Whether our items are delivered by Royal Mail or courier companies, we always have to adhere to their size, weight and price guides. We always post as soon as possible, but please remember once your items are collected by Royal Mail or the courier company the delivery process is out of our hands and is up to these companies to provide a good service for you.
We will use recycled packaging when possible, we keep our prices as low as possible and do not try to profit from delivery costs. Please also remember that eBay now takes a 10% commission fee from our p&p costs.
Items listed as 'spares or repair' or as 'untested' are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly.
Collection is available for all sold items (drop in anytime Monday to Friday 9.30am-4pm) from our warehouse:
eBay Department, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR.
Cash or card accepted on collection, paypal payment in advance of collection is fine too.
We also have a sorting room / donation point at this address, so please feel free to bring any donations with you.
With a little notice we can arrange delivery to any of our local charity shops in East Hertfordshire free of charge and this would be the only option for Saturday collections, please check our Isabel Hospice website to see which of our shops suits you best and let us know. Your items must be paid for by paypal in advance for this option.
Payment within 7 days & collection within 10 days please.
Paid items that are not collected within 8 weeks unless agreed will be relisted.