The boring stuff
(- otherwise known as the terms and conditions)
I am always happy for items to be collected. Please contact me after the winning bid to arrange a mutually convenient collection time. If items are collected, they must either have been pre-paid by cleared Paypal or cash (£s) on collection. Cheques or postal orders will not be accepted for collected items.
Unless otherwise stated, collection is from Northampton NN4, (close to M1 junctions 15 & 15A).
I am happy to combine items wherever possible, to reduce postage cost.
The postage quoted is for UK delivery only and will include an allowance for packing time, parcel collection/transport and materials. Items are generally but not exclusively sent by MyHermes courier. Courier delivery NOT available to postcodes IM, HS, and ZE, please ask for Royal mail price quote for these 3 areas. Larger and very small items are generally sent by Royal Mail or Parcelforce. Certificates of Royal Mail posting are retained and filed. Should an item go astray in the post I am happy to supply a copy of the postal receipt.
If your item is urgent, or you require insurance or tracking please let me know and I will add the cost of upgrading to the invoice.
As my feedback testifies, I pack items really well. Items will have been packed in the condition that they appear in the listing.
Postage outside of the UK
The postage quoted on any listing is for the UK only. Overseas bidders must check with me before bidding to confirm if I will post abroad and the cost involved.
I do not arrange courier service for larger items, e.g. furniture, under any circumstances. The winning bidder must arrange and pay for a courier to pack and collect the item and liaise with me to arrange a convenient collection time from Northampton NN4.
Photos are always of the actual item being auctioned, unless otherwise detailed in the listing. We photographically document all our items thoroughly and hold them on file until after delivery.
All items are available for viewing before bidding by prior arrangement.
Any sizes or weights quoted are approximate. If the item has any dents, dings, dust, rips, tears, holes, stains, scratches, chips, breaks, woodworm, rot, rust, corrosion, chips, crazing, cracking or wear and tear etc. that I am aware of, it will be in the description. As the majority of my items are vintage or used, dings, wear and tear etc. will generally be a part of the item. Some items are washed, and some for the sake of authenticity are left in original condition. Some items are intended for display or prop use only – this will all be detailed in the description. Gardenalia is brushed of lose soil but not washed. However, I am not infallible and errors can occur. If I have missed something out of the description, please just ask for additional info. If you find my description to be inaccurate please contact me and allow me to redress any issues, before leaving negative feedback.
Any vintage and retro electrical items are only sold as display items and will NOT have been tested for working order, completeness or for electrical safety.
All communication must be routed through eBay messages.
I only accept cash (GBP £s only) for face-to-face collection. For shipped items I accept cheques (£s) and postal orders (£s) made payable to Victoria D’Hooghe, or Paypal in GBP £’s only. I do not accept ‘open’ postal orders or cash through the post. No items will be dispatched until cheques have cleared.
I do not end auctions early, or change live listings to ‘buy it now’ so please don’t ask.
If you miss an item and the item is still available, please feel free to contact me and check if I am re-listing it – I am often willing to re-list as ‘buy it now’.
I always leave feedback, but only after feedback has been left for me. If you have a problem with any of my items, please contact me before leaving negative feedback or less than a 5 star rating and I will do my best to redress any problems.
No refunds are made on items of clothing, including hats, and cosmetics. If you are unhappy with your purchase please contact me within 2 days of receipt and I will do my best to resolve any issues.
Where an item is accurately listed but returned, the buyer pays for postage both ways.
Buy with confidence – see my feedback!
Thank you for looking.