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Return policy details
Please note that specific items are excluded from the Satisfaction Guarantee Return and Refund policy. These include, but are not limited to products purchased via auction, unsealed audio or video tapes, unsealed DVD and CD materials, unsealed computer software, newspapers and magazines, any technology product once opened and food or drink products that are either cased, boxed or in single units once opened, unless any product is faulty. This policy does not affect your legal rights under the Distance Selling Regulations or other legislation. Please note that refunds can not be given on Gift Voucher purchases. All returns require an authorised RMA number. Please contact customer services on 0800 610 1144 (+44 1376 554270) for further information.