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Return Policy DealOK stands behind every product it sells with a goal of 100% satisfaction for you the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below:1.If the carrier damages your order(s), please refuse the shipment and notify DealOK or the carrier. If the shipping damage is discovered after the goods have been received, report all the damage to the DealOK Returns Department [Ebay message us] within 5 business days of receiving the goods. DealOK cannot honor any returns or damage claims after the 5-day period. After being notified, we will issue a damage call tag, file a claim, and then issue credit.2.Inspect your order carefully upon receipt. If you are dissatisfied with your purchase, please notify the DealOK Returns Department [Ebay message us] within 14 business days from receipt of the merchandise. DealOK will accept approved returns for a 15% restock fee and freight both ways. You will be responsible for arranging return transportation for non-defective returns. The returned goods must be in the original packaging material or something equivalent and For your Proection, we recommend that all returns be sent back thorough a traceable tracking number. Also, Please reference the Contact info and RMA# must be on the outside of the package. DealOK merchandise should be returned as prepaid freight through the appropriate carrier. We regret that we cannot accept C.O.D. packaging. When you contact the returns department, you will be issued a R.M.A. (Return Merchandise Authorization) number. Please note that all merchandise without a R.M.A. number will not be accepted-which includes returns and/or claims.3.We will issue a Return Label only for any defective merchandise. If upon inspection we find the merchandise to be non-defective, we will charge a 15% restock fee and the cost of the freight will be charged to your account. When DealOK issues a call tag, the return authorization number appears on the call tag. A printable Return Label will be emailed to you. Once you have the package(s) ready for pick-up contact the carrier per the email. Return all product(s) to DealOK in the original or equivalent packaging.When a return is requested due to DealOK error, we will issue a call tag or arrange other means of returning the merchandise. Credit will be given for the returned item and freight when DealOK receives the item. DealOK errors include, but are not limited to, wrong size, wrong address, wrong item, duplicate shipment, cancelled order prior to ship date, etc