This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Under the Distance Selling Regulations, you are eligible for a full refund up to 14 working days after the day of delivery for a full credit or refund. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the 14 day time period after receiving the item. Any refund will be made within 14 days of the cancellation date.
Should you wish to cancel your order please contact our customer services team to discuss returning your item at your own cost.
Please be aware you have a duty of care for the goods whilst they are in your possession. Refunds will only be given for items that arrive back in perfect condition (no signs of use, installation, damaged packaging)
Please note: the 14 day Returns Policy is only for brand new items and doesn't apply to damages. If you have not reported damage or missing items within 48 hours of the items being delivered, we will deem the product to have arrived in perfect condition.
We will only refund the item if we receive it in the same condition as it was when we sent it to you. This includes packaging. We recommend you insure your item with the courier.
Any sign of installation or use will result in no refund being applied. Similarly if the packaging is damaged we may refuse to refund you.
Sending white goods and kitchen appliances is expensive. Prior to ordering your item, make sure you have consulted a qualified trades person to check that what you are ordering has the right dimensions and is the right type.