Delivery Surcharges:
Delivery surcharges may apply to orders with a combined weight over 5,000g to:
Channel Islands, Republic of Ireland, and the following Postcodes:
BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.
Please see our Delivery Information Shop Page for more information and International Postage Rates.
Our Promotional Postage Rate is for a maximum of 30kg.
BFPO Addresses:
Please Contact Us before ordering items for delivery to BFPO addresses as restrictions may apply for some items.
Shipping:
We take great care when packaging every item to ensure safe shipment to you.
Our postage fee only covers material and labour costs. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if paying by cheque.
Generally all items are dispatched within 24 hours of cleared payment.
For details on postage surcharges and restrictions please see our shop page or contact us.
Under Royal Mail’s guidelines items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the courier.
Tailored Mats:
All Tailored Mats are Cut to Order unless otherwise stated.
These take Approx 5 Working Days to Cut and please allow 48 Hours for Courier Delivery after this time.
Returns:
Faulty or damaged goods:
You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please Contact Us to arrange the return.
We will provide you with return documentation and prepaid postage returns label enabling you to return the item to us free of cost to yourself.
If the goods returned as damaged or faulty are found to be in perfect condition and proper working order, you will be offered the option of returning the item to you at cost of carriage or reasonable carriage costs will be debited from your refund.
Incorrect Item or not as described:
You may return an item which was incorrectly sent to you or not as described in the advert for a full refund. The refund will be issued once the item has been received and verified as incorrect. As with faulty or damaged goods, please Contact Us first and the same process will apply.
Unwanted Items:
Under Distance Selling Regulations you have the Statutory Right to return any item within 7 working days of receiving it for a full refund. The refund will be issued once the item has been received and processed and within a maximum of 30 days. We do not refund any associated postage costs with unwanted items including return postage. There are exclusions to this right and they are listed separately below.
Items should be returned in "as supplied" condition, complete in all packaging and sent in protective postage bag. Remember we cannot refund or exchange an opened/used item unless it is damaged, faulty or incorrect.
You should return the item using the cheapest tracked service available as we cannot be held liable for items lost in the postal system. You should include in with the item the following information:
- Reason for Return
- Name
- Address
- Telephone Number
- Order or Invoice Number
- If you prefer a refund or exchange for another product
Exclusions:
Under Distance Selling Regulations you have the Statutory Right to return any item within 7 working days of receiving it for a full refund, however this right excludes certain items and services namely goods made to the customers specification.
As all our Tailored Floor Mats are made to order to the customer's vehicle, colour and quality specifications, they cannot be returned under the Distance Selling Regulations. We will of course deal with any faulty products as mentioned above however we will not accept returns for Tailored Floor Mats where the customer has ordered the wrong Floor Mats for their vehicle, isn't happy with the colour match, hasn't read the product information to understand fixings & fittings information (this list is not exhaustive but covers most common reasons). If you have any doubts regarding ordering the correct set then please Contact Us before you order and we will be happy to help you get it right.
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