This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify PFS Parts Ltd. promptly of any non-conformance. Failure to notify PFS Parts Ltd. within that 30-day period will constitute acceptance of the products for all purposes.
No product may be returned for any reason without the prior approval of PFS Ltd. Customer is responsible for returning products to PFS Parts Ltd. at the Customer's risk and expense. Prior to returning product(s) to PFS Parts Ltd. the Customer must obtain a Return Material Authorisation ("RMA") number from PFS Parts Ltd. by emailing us via our contact page or calling 01933 225698. PFS Parts Ltd. shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to PFS Parts Ltd. in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging.
PFS does its best to ensure that your order is supplied correctly and with all items in good working order, if in the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement as soon as is possible. Please note though that PFS will require payment for any replacement items sent out prior to return/receipt of the original item to PFS. Shipping charges for replacement items will be covered by PFS, furthermore you will be refunded for your postal/shipping costs incurred in returning the faulty/incorrect items to PFS.
Please note that once you have been issued with an RMA, goods to be returned should be despatched promptly via insured delivery service to PFS at the address provided below. All goods to be returned MUST be returned within 14 days of issue of your RMA. Any goods not returned within a 14 day period following issue of your RMA may be subject to additional charges or in certain circumstances become non-refundable.
As above you must contact us prior to returning any items to us. Once authorised for return, all packages must be clearly and prominantly marked on the outside of the package as being 'returned to original sender' it is also important that this is clearly marked on any customs documentation together with the reason for return. Any packages not clearly marked as such may become liable for import duty and taxes, in this instance delivery to us may be refused or duties/taxes charged as such to the sender.
Returned products should be shipped together with your RMA to the following address:
All returns should be sent to:
PFS Parts Ltd,
Unit 8 - Saxon Court
Finedon Road Industrial Estate
NN8 4RQ, United Kingdom