This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Occasionally you may want to return items and laid out below are clear instructions on when this is possible and how to achieve this.
All items must be returned within 14 days, refund will be on item price only, and no delivery will be refunded. We do not accept returns or exchanges after the 14 day period.
A £2.50 re-packing charge will be required for any items returned without original packaging or tags.
All of our garments are scrutinized prior to dispatch but should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return. Tights in particular will not be accepted back for any reason unless unworn. You must notify us within 7 days of any faulty goods.
For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website (www.consumerdirect.gov.uk). We will replace any damaged item that is not received by you in good condition all you have to do is take a picture of the goods and email us outlining the issue with the product.
We will then confirm that you can return the goods and we will e-mail the details of how to return the items to us.
All returned items must be in the original condition you received them in with packaging and tags, if they are not in the original conditions then the return will be refused and sent back to you.
In the circumstance that your goods are faulty or damaged will provide an item in exchange for the damaged goods or a full refund on return of the item.
Please put a note in the package indicating what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you are returning. You will be responsible for the shipping charges associated with sending the return back to us.
If you are asking for an exchange as the size you ordered does not fit, you will have to cover the postage costs for the replacement item(s). If you want a larger size that has a higher price you will have to cover the cost before the exchange is sent out. If the item(s) you request is not available when the return is processed, we will issue you a refund instead.
If you have any other questions about returns please feel free to contact us.
For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
Please be aware that returned items may take up to 28 days to be processed/refunded.