How do I return an item?
Before arranging your return, please refer to the below checklist:
If you receive incomplete items, or if a part arrives broken/damaged/faulty, send us a message or email us before going ahead with your return as we may be able to replace the part.
You need to get returns back to us within the 10 day approval period.
Please make sure the product is unused, complete and safely wrapped up in its original packaging and also check that any tags are still intact.
Make sure you pop in the returns note with the product stating the reason for return.
Just a note, Items that are not packaged or labelled in the right way will not be accepted through any of our returns routes, so double check!
Can I return my item at a Post Office?
We recommend that you use Royal Mail as the best way to return items, but you can also return items through the other currier service. Just make sure you send them back within 14 days, unused and in their original packaging, and with any tags intact.
Make that your parcel is securely packaged and enclose your completed returns note, giving us a reason for return and making sure the returns address label is fixed securely to the outer packaging.
The Post Office will provide you with a receipt. Please retain this until the item has been credited back to your account.
You should allow up to 14 days for parcels to be returned via the Post Office. If you need any more help you can email us using the Contact Us page or send us a message through eBay. We'll be happy to help!
Can I get return Postage label?
Yes, we can provide you return postage label on request. Return postage label will cost 3.15
(Refund will be made after deduction of return postage cost £3.15)
Example: You bought a Jacket, Price £35.00 plus Postage £3.99, and paid the total amount of £38.99 for this purchase Once we receive the item, the refund will be made after deduction of £38.99 (Minus) £3.99 REFUND £35.00
(plus return postage if postage label was sent out )
Just a Note; £2.00 Restocing fee may apply on certain items.
How long will it take for my account to be credited?
Please allow up to 14 days from the date of return postage for your account to be credited for goods returned via the Post Office.
The item I bought was part of a promotional offer, what do I need to return?
All promotional offers, e.g. free gifts or 3 for 2's, have to be returned in their entirety. If you don't send everything back it may result in you being charged the full price for anything you keep.
Example: You bought an item of £50 with the promotional offer of free T-shirt. If you send the item back for refund then you have to send the free T-shirt as well. No refund will be made if any tags removed or the free item is used)
What is your Returns policy?
You can shop with us in confidence because, for most products, we will replace or refund an item provided it is returned to us complete, unused and in its original packaging within the 21 day Approval Guarantee period.
We will replace or refund most items provided they are returned complete, unused and in the original packaging, with any appropriate security tags intact, within 21 days of receipt.
How do I exchange an item?
If you want to exchange an item to a different size/colour/item, please send the item back for refund and buy a new item. Return item will only be refunded.
Just a note: Returns may subject to re-stocking fees of £2.00. All items will be refunded excluding postage charges.
What is return address?
Our return address is,
6 BROWNLOW ARCADE
- This Item is Brand New
- Returns will not be accepted if tags were removed
- All the refunds will be made excluding the actual postage charge
- Actual Images of item are shown above
- Seven days cool off period applied
- All returns must be informed within 7 days of purchase
- All items must be returned within 14 days of purchase
- Please keep the receipt of postage for full refund, we may ask for receipt as a proof of dispatch if not delivered within 7 days
- A note with your eBay ID must be attached with the returned item for rapid response