After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
HOW DO I RETURN AN ITEM?
If you want to return your purchase it must be in condition with our no quibbles returns policy. You must notify us ONLINE before you make a return so we can send you the returns procedure.
You must await our verification before returning an item, we will send you our returns procedure.
We will accept the request within opening hours of Mon-Fri 9am till 5 pm.
Please post back to us within 72 hours otherwise we can’t accept return.
You then need to return the package to a Post Office counter. Remember to return your item using a tracked service keep the receipt as this will act as your proof of delivery. We do not issue refunds for items we have not received back. If, in the unlikely event, the item does go missing in the postal system then your proof of posting will ensure you can claim compensation for the item. We cannot help you if the item goes missing in the post and the item is your responsibility until it has been received back by us.
PREPAID TRACKED RETURN SERVICE OFFER £4.99 - We do offer a return postage Service that can be use via the royal mail that gives a return to us at a cost of £4.99 this is a fully tracked service and covers you ,should your item go missing in transit (this offers a substanial saving of over 25% on any equivanlent service) please email email@example.com or message us for more Details quoting - TRACKED RETURNS SERVICE.
RETURNING FOR A REFUND
If you are returning for a refund you will be charged a £1 restocking charge for the return of your parcel which covers our administration costs associated in issing your refund.
Upon receipt of your return you will be notified of the refund being processed via email.
We will accept items back within 28 days of purchase and must be in the same condition as received. i.e.) Unworn except tried on for fitting purposes. ( When trying on footwear please try on a carpeted surface),
Returned in ALL original packaging, original tags, original box with no writing on and please do not tape the box lid down or tape anything to the box.
HOW DO I RETURN AN ITEM FROM OVERSEAS?
EU & REST OF WORLD CUSTOMERS: In order to make a return please follow our returns procedure but you will have to pay for the returns cost yourself.
Once received we will refund back to your account minus postage originally paid. Please note it is customers’ responsibility to get the item safely back to us and we can’t reimburse the postage. We can only refund for items that have been received back to us.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
Returns are normally processed within 24 hours of us receiving the item back. You will be notified once your return has been processed via email. We do not refund for items not received back to us.
In the event that we do not receive your returned goods after 10 working days, we will ask you to provide the tracking number from the Post Office as proof of postage and delivery. We reserve the right to refuse a refund if you are unable to provide the tracking number for your return.
We will refund any money received from you by the original payment method.
HOW DO I EXCHANGE MY ITEM?
If you would like to exchange your item, we can try our best to exchange the item for you in a different size or style but we cannot guarantee we will have the item you need in stock. We only carry a certain amount in each style as fashion is changing constantly so please bear this in mind to avoid disappointment.
Any exchanges agreed are at our discretion and we cannot do an exchange if the size you now require has already been unlisted or the listing has ended and we have no more in stock. Please include the name and size of the item you wish to exchange for within the return package.
All exchanges are subject to additional postage costs to be paid by you in order to return the item back to you, the additional postage charge should be placed in the box with the shoes . If you need to exchange an item please message us online for the correct exchange procedure.