After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
As per UK's Distance Selling regulation, Buyer must inform us about cancelling contract within 30 days of receiving the item. However, for UK customers we accept returns within 30 DAYS of customer receiving the item. International Customers can return items within 30 days of delivery date. Items should be in original condition. WE WILL NOT ACCEPT RETURN IF IT IS WORN OR TAGS ARE REMOVED. All items should be sent recorded delivery as we will not be responsible for not receiving the items. NO REFUNDS/RETURNS AFTER 45 DAYS OF TRANSACTION AT ALL. Items should be accompanied by a cover note detailing your eBay id, reason for return and what you would like us to do (exchange/refund) and ORIGINAL RECEIPT/INVOICE. This just makes processing the returns faster and avoids unnecessary delays. For returning item buyer has to pay the postage charges for sending back the item to us. In case of exchange/Undelivered item buyer has to pay the postage charges for re-sending the item. Item can't be exchanged for different item. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund. Our Return address is: Gems Clothing, 31, St John Street, St Johns Business Centre Leicester, LE1 3WL. Please note: ALL REFUNDS WILL BE EXCLUDING POSTAGE CHARGES. Postage cost is not refundable in any case, unless we sent the wrong item.