WE HAVE A NO QUIBBLES RETURNS POLICY.
If you wish to return an item or items to us please do so within 14 days of receipt.
Please send a message to our eBay account telling us you wish to return an item, we will then send you a message with all the relevant information you will need.
Returned items must be returned to us in the original condition with original packaging, suitable for re -sale. There must be a copy of your invoice and a letter requesting a refund or exchange. If the item is faulty please state the issue in your letter.
If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund.
Once we receive your items back we will refund you excluding the original delivery charge. The cost of returning an item to us is your responsibility.
Any beauty products, tutu hot pants or jewellery items are non-returnable and non-refundable for hygiene reasons.
We do advise you to send your parcel back to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please always check that the parcel has been delivered to us through the online track and trace service provided by the postal service, before you ring customer services as the parcel is your responsibility until it is delivered to us.
We do advise you to use a tracking service when you send returns back to us as we are unable to process a refund or exchange without the original item back.
Please return all items to
The Big Trade Park
7 DAYS COOLING OFF PERIOD (EU ONLY)
Under the UK distance selling regulations, you as a customer have 7 working days from the day after you receive your items to cancel the contract for your order with us. To do this you MUST inform us in writing. (Please refer to our return address above).
For the contract to be cancelled you MUST return ALL items in your order in their original packaging and suitable for re-sale. These items must not be worn or used in any way.
Using our online returns form is NOT considered a cancellation of your order. This must be in writing to our returns address for the purposes of your statutory rights to cancel the contract.
INCORRECT, DAMAGED OR FAULTY ITEMS
Once you receive your order if any of the items are incorrect, damaged or faulty, please fill in the returns form online and post the item back to us. You have 14 days from receipt of a faulty item to do this.
We advise you to use a tracking delivery service. We will refund you the cost of this; you must however send your postage receipt inside the package as proof of cost so we can refund you. Please take a note of the tracking number BEFORE you do this so you can track your parcel, as we can ONLY refund you once we receive the original items back.
We will refund you using the same method originally used by you to pay for your items.
If you cancel the contract under the distance selling regulations 7 day cooling off period, then you will be entitled to a full refund which is the price of the item plus the original delivery charge. This also applies to any faulty or incorrect items sent out to you. However any items returned outside the 7 day cooling off period will NOT be entitled to a refund of the original delivery charge.
Once your exchange has been processed we will email you to let you know this has been done. We will request an additional postage cost to send out your exchange this will be the same amount as the original postage amount charged.
We strongly advise you when trying on items that you make sure perfumes/deodorants/smoke etc do not leave marks or scents on the items. We will not accept the return of used or soiled items.