Local pick up is not
All items will be sent
via Australia Post
(1-3 days) Domestic Service by
(7-15days) International Registered Air
2nd & 3rd
combine domestic shipping for up to
three pairs of shoes
purchased and paid for together,
please wait for us
to combine your invoice before proceeding
through the checkout (some ankle boot heels and
knee high boots incur a seperate postage
charge as they require a single express satchel
due to their size).
Once goods have been despatched, the Seller
is not liable for any loss, theft or
damage arising in transit.
Please understand that we do our very best to fit you the
first time. We are very good at what we
do, but on the rare occassion you may require an exchange
or if you not happy for any reason return
the item for stock refund.
We happily offer exchange for size if available
or we shall refund your
All postage costs are at the buyer's
If you require an
exchange of size/style or return please contact us for an authorisation
number PRIOR to returning the
item. Returns without an authorisation
number will incur a 20% restocking fee.
Exchanges/Returns must be returned to us
within 10 days from our
ebay recorded despatch date.
Items received after this time
frame will not be accepted and will be at your expense to re-collect.
These items will only be held for 21 days before being
Please fill out the exchange slip
including the size/style reqired and
with a self addressed express
satchel for us to send the exchanged
item to you.
We will then process your exchange
24 business hrs of
We reserve the right to refuse exchanges,
if the item(s) have been worn and/or
have any visible marks from being tried on. Please ensure
itemis rewrapped with it's stuffings as you received the
All items are carefully inspected & quality checked
prior to shipping therefore refunds will only be given where the item
is faulty or defective.
We will endeavour to answer your
emails within 48 hrs during office hours Monday to
Friday 9am to 5pm and weekends in busy periods.
Please understand that we receive over 200 emails per
day so please check the listing first and our FAQ page also.
Thank you for taking the time to
read our listing!