Free Delivery by Royal Mail or Express delivery available for extra cost - UK Mainland only**
Ultimate Plus Whelping Kit
5 pair individually wrapped sterile gloves (aid sterilisation)
1 x Royal Canin 400gram Baby Dog Milk Feeding Kit complete with bottle, teats and measuring scoop
(all Supplied in the Royal Canin tin complete with feeding instructions)
10 pack of whelping towels cotton small size (use to clean puppies, mum use before, during and after whelping, fully re-useable and machine washable)
5 pack of whelping box /liner pads thick 5 ply (used for whelping box liner during whelping or use as a base layer for your whelping box or heavy duty puppy pads)
1 Pink stethoscope dual head (listen to heartbeats, useful to also check after whelping to ensure that the whelping is over and there is no more puppies present)
1 x hygiene roll 10" - huge 125 sheets on a roll individually wrapped (used for cleaning)
1 x fragrance free baby wipes (cleaning)
4 x 2ml sterile syringes (feeding puppies or mum)
4 x 5ml sterile syringes (feeding puppies or mum)
2 x 1ml Sterile Syringes (These are very small and suitable for puppies or mum)
2 pack of sterile cotton wool balls (clean down bitch or puppies)
10 x ID bands Tyvek Paper collars
(used to identify puppies in a litter, cut to trim or for larger breeds you can cut in half and join together)
1 x thermometer (taking bitches temperature)
1 x sterile scissors
1 x forceps sterile
(you should be prepared to cut and clamp the puppies cord should the bitch not do this)
1 x 2 oz bulb aspirator (clearing airways)
8 x hygiene wipes (hygienic wipes)
2 x sterile lubricant (to help with presentation during whelping)
6 x fast aid wipes (use to clean instruments between use)
2 x sterile towels (can be used to clean down puppies or bitch)
5 x apron disposable sealed (aid sterilisation and keep yourself clean)
5 x antibacterial wipes (hand wipes)
1 x sanitizer (clean hands without need for washing in-between handling puppies to aid sterilisation)
1 x disposal tray (for afterbirths - be sure you count!
2 x pair over sleeves protectors (keep yourself clean and to aid sterilisation)
1 x extra large 90cm x 90cm water proof sterile sheet individually packed (can be used as a whelping
liner or used for puppies)
1 x strip of Sterilising Tablets (Clean utensils or can be used to clean down areas)
Disposable bags for any waste
CD with printable information and forms viewable on pc or laptop
Pregnancy Timeline information guidance sheet (step by step stage of pregnancy and what to expect)
Litter record Chart (record your litter)
Whelping Chart (record the whelping)
Express delivery to UK Mainland only** any orders outside of this area will be sent via royal mail - this excludes but is not limited to IV, AB37-56, FK20-21, IV1, 3-40, 52-54, KW1-14, PA21-39, PH, HS1-9, IV41-49,51,55,56,KA26-28,KW15-17,PA20, 40-49, 60,78, PH42-44, ZE, PO30-41. BT 1- 17 & 18+ DUBLIN 1-24, ISLE OF WIGHT, REST OF EIRE, CHANNEL ISLANDS, HIGHLANDS OF SCOTLAND, ISLE OF MAN. This only applies to courier deliveries only.
Any questions please ask
Terms and conditions apply
All orders received after our 2pm deadline will be processed on the following working day. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 2pm on a Friday and your order will be processed by us on the following Monday, thus making your first possible delivery day Tuesday. Delivery days exclude weekends and bank holidays.
Any special instructions left with your order will be followed as within our terms and conditions. Safe Place deliveries are not possible, and all deliveries require a signature. Courier delivery times are Monday to Friday 8.30am to 5.30pm, please do not request a time for delivery as this is not possible. If an attempted delivery has been made the courier will leave a card and you will be required to contact the courier and re-arrange the delivery. If no re-delivery is arranged the item will be returned to us after 7 days incurring a return fee. Royal Mail deliveries are sent for signed for, and require a signature. Royal Mail will leave a 'something for you card' should you not be in. You can re-book delivery online using the details shown on the card. If re-delivery is not arranged Royal Mail will return the item to us at no cost. There will be however a re-delivery charge should you wish the order to be re-sent.
How can I track my order?
You will be emailled tracking information once your order has been despatched, However if you need any help or assistance please email us thru ebay messaging with your order number and we will be happy to assist. Carriers Used
We currently use the following carriers to deliver your orders: Royal Mail, Parcel Force, UK Mail or APC Couriers Delivery Coverage
We currently deliver to the UK mainland, Scotalnd, Northern Ireland and UK offshore island addresses. We do not permit delivery to the following UK & BFPO postcode ranges:
PO Box Addresses or communal
BFPO1 - BFPO999 International Deliveries
We cannot deliver outside the UK, including BFPO addresses. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. Collecting your order
It's possible for you to collect your order from us in person from our shop. Please contact us to arrange by calling our customer care team on 0191 5488777 to confirm order collection dates before ordering. Please also note Whelping Box order’s may take longer.
What happens if you are out when the parcel arrives?
Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 9pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.
Once your order has been accepted it is not possible to change delivery information. Late & Lost Orders
What happens if my order is late?
In the unlikely event that your order should fail to arrive within our delivery period please email using the ebay messaging system along with your details and an order number if you have one and we will carry out a thorough investigation with our courier and endeavor to get your package delivered to you. Should you wish to cancel your order and it has been manufactured and/or dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier. If your order has failed to arrive within 15 working days from the date of dispatching your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 15 day period you will be liable for any cost incurred by us for the goods being returned back.
What happens if my order is lost?
If your order has failed to arrive within 15 working days from the date of dispatch it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 15 day period you will be liable for any cost incurred by us for the goods being returned back. In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with our couriers or Royal Mail, to undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to cooperate with us or our courier during this investigation could jeopardize your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order. We will NOT be held liable for any loss including consequential loss if a product does not arrive on time.
Should you wish to return any unwanted items, they must be in new un-used condition and original packaging at buyers/your cost with insurance to cover the item within 7 days of purchase.
Bespoke/personalised items are not covered. A 20% re-stocking fee will be payable upon return. Cancellation fee’s of upto 20% may apply to Whelping Box order’s as these are made to order.
Whelping Box Order's are subject to a non refundable cancellation fee as these are made to order.
Refunds will not be given if any breaches of the terms are not met.
If you wish to return any un-used item please email us thru ebay where you will be given a returns authorisation number to include with your item.
Please see our full Terms and Conditions or contact us for further information
Frequently Asked Questions
To find your answer, please just click on the appropriate question below: Sizes
What size whelping box/pen is recommended for my breed?
please see our website this has a comprehensive list http://www.warwickwhelpingboxes.co.uk/index.php/faq
------------------------------------------------------------------------------------------------------------- What are the standard sizes for your Pet Heat Pads?
Size Guide for Pet Heat Pads
Small Size are suited for small breeds or cats. The ideal whelping box would have a pet heat pad which is half the size of the base. So this small should be used with All our Small to Medium Sized Whelping Boxes. The Medium Pet Heat Pad is suited to larger cats and medium dogs, or several smaller breeds. Our Medium Pet Heat Pad is a perfect fit for our Large Size whelping boxes.
Our Large size Pet Heat Pad is the largest pet heat pad available in the UK, most giant breeds have never been able to feel the full benefit of pet heat pads as they are just simply too big! this is perfect in our Extra Large and Extra Extra Large Whelping Boxes. This pet heat pad is truly a large size and a large litter of puppies would benefit significantly from this. If you are un-sure what size pet heat pad to purchase please give us a ring or your welcome to pop in and discuss your options.
------------------------------------------------------------------------------------------------------------- Your whelping boxes look really good, but how much do they cost?
All our whelping boxes are available in standard sizes to order, however Please e-mail us <mailto:email@example.com> or phone us with your requirements, and we can then give you an accurate price, for a box to suit your exact needs.
How much do you charge for a custom-made whelping box?
If you e-mail us <mailto:firstname.lastname@example.org> or call us with details of your design, including the overall dimensions, then we'll be able to provide you with a prompt and accurate quote.
------------------------------------------------------------------------------------------------------------- What are Warwick whelping boxes made of?
All whelping boxes / weaning pens are made from high quality PVC.
How high are the puppy rails (pig rails) from the floor?
Approximately 4'' (100mm).
What are the internal dimensions?
Internal dimensions are usually 20mm less than the overall sizes, due to the thickness of the walls. Although on Ultimate whelping boxes they're 32mm less, as the walls on this model are even thicker than on our other boxes. If you opt for puppy rails, then the living space is reduced by a further 6'' (150mm). The rails themselves are 22mm in diameter, with the exception of the Ultimate.
How thick are the walls?
On most of our whelping boxes, the PVC sections we use for the walls are 10mm thick. However, our Ultimate whelping box features even thicker walls, which are 16mm.
How high is the door opening off the floor?
Approximately 1'' (25mm).
What cleaners can be used?
The whelping box can be cleaned with most products: detergent, please make sure you use cleaners which are safe for animals. Why not visit our health and hygiene section where we have a full range of cleaners which are safe for all animals.
We do not recommend newspaper due to the print transfering to the whelping box when wet, but should you wish to use newspaper we suggest using a good quality upvc cream cleaner for any stubborn stains.
How is the Warwick whelping box assembled?
No tools are required. The bottom section is in one piece with no joins. The wall sections just slot into place on top of the base. If you've opted for them, you should then insert the puppy rails. Two of the rails go directly through the walls and the other one fits between them. If you've ordered a roofed model, then the roof locates on top of the walls very easily. And that's it! The Ultimate Whelping Boxes come pre-built shipped on pallets.
------------------------------------------------------------------------------------------------------------- How do I go about placing an order?
To order, it's essential that you read our Terms and Conditions first, then simply either order online or should you prefer to call us and order over the telephone please call 0191 5488777, or of course your welcome to come into the shop and discuss your options over a free coffee.
What payment methods do you accept?
We accept most payment methods, Credit and Debit cards, also including paypal.
How long does delivery take?
Most boxes are manufactured and sent out within 5-7 days. Bespoke boxes usually take 7-10 days.
In the un-likely event you need to return any items to us, our returns procedure can be found from section 10 below.
Please read the Terms and Conditions carefully as they affect your liabilities under the law. By using the Website, and/or ordering, you are deemed to accept the Terms and Conditions. If you do not agree to these Terms and Conditions, please do not order or use the Website.
1. Ownership and Intellectual Property
1.1 The Website is owned and operated by us, Warwick Whelping Boxes.
1.2 The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. As a visitor to the Website, you may download a single copy of each piece of material contained on the Website for your own private viewing purposes only, provided you keep intact all and/or any proprietary notices. All Designs are owned by Warwick Whelping Boxes.
1.3 Subject to condition 1.2 above, no copying of either the Website and/or any and/or all of the material contained on the Website or distribution for any commercial or business use is permitted without our prior written consent. You may not include a link to the Website or display the contents of the Website surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.
1.4 No licence is granted to you in these Terms and Conditions to use any trade mark whether registered or unregistered of either Warwick Whelping Boxes, the word and logo mark "Warwick Whelping Boxes", the "Warwick Whelping Boxes" Device and the "Dog and Cat Silhouette" Device.
2. Website information and availability
2.1 Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, subject to condition 13 below, the Website is provided "AS IS" with warranties excluded to the fullest extent permissible by law. Subject to condition 13 below, we do not accept any liability arising from any inaccuracy or omission in any and/or all of the information provided on the Website or interruption in availability.
2.2 If a fault occurs in the service of the Website, you should report it to Customer Services, either by ringing 0191 5488777 or by email, and we will correct the fault as soon as we reasonably can.
2.3 Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
2.4 Your attention is drawn to the following information in particular: Suitable Breeds. We understand that when shopping online, it may be difficult to visualise the actual size of an item, even where approximate product dimensions have been provided. We have therefore provided where possible, a list of potentially suitable breeds for many of our products. Due to the sheer number of breeds of Dog in the UK, this list is a guide only and is by no means meant to be definitive. This guide is based on a breed's generic size and attributes. Each pet is an individual, and therefore while a product may generally be suitable for a certain breed type, it may not be suitable for certain individual pets. Therefore, upon receipt of your order, please ensure that you are confident that the product(s) you have purchased will in fact be suitable for your pet’s unique individual requirements.
Warwick Whelping Boxes will comply with Warwick Whelping Boxes Privacy Statement. We will not reveal your personal information to external organizations except for the purposes of fulfilling your order.
4. Other promotions, vouchers & competitions
From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the Website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.
5.1 You may not use the Website for:
5.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
5.1.2 transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;
5.1.3 gaining unauthorised access to other computer systems;
5.1.4 interfering with any other person's use or enjoyment of the Website;
5.1.5 breaching any laws concerning the use of public telecommunications networks;
5.1.6 interfering or disrupting networks or websites connected to the Website; or
5.1.7 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
5.2 We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.
5.3 You fully indemnify us against any and/or all losses, liabilities, costs and/or expenses reasonably suffered or incurred by us, any and/or all damages awarded against us under any judgment by a court of competent jurisdiction and any and/or all settlements and sums paid by us as a result of any settlement reasonably agreed by us arising out of or in connection with:
5.3.1 any claim by any third party that the use of the Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
5.3.2 any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and/or
5.3.3 any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.
6. Right to suspend or cancel your registration
6.1 We may suspend or cancel your registration to Warwick Whelping Boxes immediately or restrict or prevent your access to the Website at our reasonable discretion if you breach any of your obligations under these Terms and Conditions.
6.2 You can cancel this agreement at any time after giving us prior notice in writing. If you do so, you must stop using the Website.
6.3 The suspension or cancellation of your registration to the Website and/or your right to access and/or use the Website shall not affect either party's rights or liabilities.
6.4 Conditions 1, 5 and 10 of these Terms and Conditions shall survive cancellation.
7. Ordering goods
7.1 All orders placed through the internet via email will be subject to our acceptance of the order.
7.2 When you submit an order via email or by other means to us via the Website, you will receive an email from us acknowledging your order ("Acknowledgement Email"). You should check this email for accuracy and let us know immediately if there are any errors. Please note that the Acknowledgement Email does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched to you (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation. Title to the goods will pass to you on delivery to you provided payment has been made in full. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
8. Pricing, processing your orders and payment
8.1 The price of any goods will be as quoted from us, and from time to time, except in cases of obvious error. Subject to condition 8.4 below, in the event of obvious inaccuracies in the prices quoted from us, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.
8.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.3 Payment for all goods, will be taken from you at the time we receive your order, once we have checked your details and stock availability. Any payment made to us will be refunded if we do not accept your order.
8.4 Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
8.5 . Delivery charges are clearly highlighted throughout our quotations. For further information on delivery charges please contact us.
9. Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances such as a Force Majeure Event (see condition 16 below).
Royal Mail Deliveries usually arrive within 2 business days of posting; however can take upto 7 - 10 working days in some cases. If goods are un-deliverable they will be sent to your local sorting office for collection and you will be left a card with the reference number for your parcel. Any costs incurred for the re-delivery is the buyers responsibility. Goods which are not collected are returned to us at no additional costs by Royal Mail, however a re-delivery charge will be payable should the order be required to be re-sent, this is payable by the buyer.
Orders via courier, once dispatched are next working day requiring a signature. Goods cannot be left with any neighbours unless pre-booked. We do not offer any safe place option. Courier Deliveries are attempted twice, and then they will be left at your local depot to arrange collection. If the goods are not collected after 7 days they will be returned to us at a charge. This charge will be incurred by the buyer. Buyers are responsible for accepting deliveries or arranging a collection or re-delivery. Any charges incurred are the buyer’s responsibility.
If you need assistance with deliveries please contact us and we will gladly assist as best as we can. Telephone number 0191 5488777
10. Consumer Rights
10.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 7 days, beginning on the day after you received the goods (excluding bespoke items). In this case, you will receive a refund of the price paid for the goods in accordance with our refunds policy set out in condition 11 below.
10.2 To cancel any Contract between us, you must immediately inform us by either emailing our Customer Service team or telephoning us on 0191 5488777 between 9am and 4pm, 5 days a week Monday to Friday and return the goods to us in accordance with condition 11 below.
11. Refunds policy
11.1 When you return a product to us pursuant to condition 10 above:
11.1.1.And where the goods are not defective, we will process the refund due to you as soon as possible and, in any case; within 30 days of the day you have given notice of cancellation. In this case, we will refund the price of the product (less 20% re-stocking fee), but not the original delivery charge or the costs you incur in returning the item to us. All goods must be in original packing and in brand new un-used condition. Buyers are responsible to fully insure the goods for loss or damage. We are not responsible for any loss or damage once title of goods have passed over to the buyer. Refunds are excluding bespoke items, made to measure and/or personalised goods. 20% Re-stocking fee is payable on all items.
Whelping Box Order's are subject to a re-stocking fee or cancellation fee of 20%. All Whelping Boxes are made to for you, and should you cancel before delivery has been made we reserve the right to deduct a cancellation fee from the refund amount of upto 20%. Bespoke Whelping Boxes are excluded from returns as these are made to your individual requirements.
11.1.2 Because you claim that the goods are defective, we will examine the returned goods and subject to inspection we will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defective part will be refunded in full, Should the goods returned not have any defects or not have any faults when examined and tested by us we will write to you, send an inspection report where necessary please see 11.2 , 11.3 and 11.4. Or with orders of bespoke items, we will return the item to you with no refund as these items are manufactured to suit your requirements. Return fee will be payable by the purchaser. Any component parts which we do not manufacture e.g. the fixing parts, a written letter is needed within 7 days of receipt of the goods, this needs to be sent to the company informing them of such defective parts. Upon return of the defective parts, new parts will be sent. Refunds will not be given on false claims of reported defective parts, or any mis-use of the items sold. Items must be brand new, unused condition and in original packaging. No returns for faulty goods will be accepted based on mis-use or any other circumstance. All goods are passed by our quality control and checked before dispatch. Please see 11.3 and 11.4.
11.2 Goods should be returned to us strictly within 7 days of delivery and in their original, undamaged unopened packaging. These should be un-used, and free from pet hair. You have a legal obligation to take reasonable care of any goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This does not affect your statutory rights where the goods are faulty or not as described.
11.3 In the case of returns pursuant to condition 11.1.1 above, i.e. returns of non-defective goods, if the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, and return the item back to you. This will incur the return fee.
11.4 We are unable to offer a refund or exchange on goods made to your specification, or special order items, or for example bespoke items.
11.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11.6 All goods must be returned to us before any refund, inspection, or similar can be issued.
12. Risk and Title
12.1 The goods will be at your risk from the time of delivery.
12.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
13. Our liability
We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.
14. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the internet and email, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Warwick Whelping Boxes, We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in condition 14 above. Notice will be deemed received and properly served immediately when posted, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
16. Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
16.2.1 strikes, lock-outs or other industrial action;
16.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
16.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
16.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
16.2.5 impossibility of the use of public or private telecommunications networks; or
16.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under any Contract between us may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of any Contract between us, to insist upon strict performance of any of your obligations under any Contract between us or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under any Contract between us, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 14 above.
18.1 The use of the Website and any Contracts formed between us are governed by English law. Any dispute arising from, or related to, such use and any such Contracts shall be subject to the exclusive jurisdiction of the courts of England. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Overseas orders (i.e. orders from outside the United Kingdom) will not be accepted.
18.2 A person who is not a party to these Terms and Conditions or any Contract between us shall have no right to enforce any term of the Terms and Conditions and/or any and/or all Contracts between us under the Contracts (Rights of Third Parties) Act 1999.
18.3 If any provision of these Terms and Conditions or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
18.4 We may assign charge or transfer any of our rights or subcontract any of our obligations under these Terms and Conditions or any Contract to any third party at any time.
18.5 You may not assign charge or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions and/or any Contract between us except with our specific prior written permission in writing.
18.6 We reserve the right to revise and amend these Terms and Conditions from time to time and any such changes will be communicated on the Website. You will be subject to the policies and the Terms and Conditions in force at the time that you order goods from us, unless any change to those policies or the Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods). If you do not wish to accept the new Terms and Conditions, you should not continue to use the Website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.
18.7 These Terms and Conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.
18.8 We will endeavour to verify the accuracy of any product or pricing information which we place on the Website, or email to you. But we make no warranties or guarantees (whether express or implied) in relation to the accuracy of such information. You must bear the risk associated with the use of the Internet.
18.9 We reserve the right to alter or change some products of equal or better quality.
New Royal Mail Postage Prices effective April 2013
IMPORTANT NOTE FOR ALL INTERNATIONAL CUSTOMERS
WE ARE NOT RESPONSIBLE FOR ANY RESTRICTIONS ONCE GOODS REACH YOUR COUNTRY, PLEASE CHECK WITH YOUR OWN CUSTOMS FOR ANY RESTRICTIONS WHICH MAY LEAD TO YOUR ITEMS NOT TO BE PERMITTED ENTRY.
ALL PRODUCTS ARE IN ENGLISH AND ANY ELECTRICAL PRODUCTS ARE FITTED WITH A UK 3 PIN PLUG. YOU WILL NEED TO PURCHASE CORRECT ADAPTOR FOR YOUR OWN COUNTRY.
WEIGHT RESTRICTIONS ALSO APPLY TO YOUR COUNTRY. IF YOU SELECT AN ORDER WHICH EXCEEDS THE TOTAL WEIGHT WE WILL CONTACT YOU. TERMS AND CONDITIONS APPLY. PLEASE CONTACT US BEFORE PURCHASING SHOULD YOU HAVE ANY QUESTIONS.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Should you wish to return any unwanted items, they must be in new un-used condition, un-opened and original packaging at buyers/your cost with insurance to cover the item within 14 days of purchase, Buyer pays return postage. All items must be free from pet hair and your pet must not have used the item. Exchanges are subject to buyer paying delivery costs for return and re-delivery. If any item was free delivery this only applies to the original item and the replacement cannot be re-delivered for free. Bespoke/personailsed/special order or made to measure items are not covered. A 20% re-stocking fee will be payable upon return. Whelping Box Order's are subject to a non refundable cancellation fee as these are made to order.
Refunds will not be given if any breaches of the terms are not met. If you wish to return any un-used item please email us email@example.com where you will be given a returns authorisation number to include with your item. You MUST contact us before returning any item.
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Item location: Sunderland, United Kingdom
Postage to: Worldwide
Excludes: Africa, Asia, Central America and Caribbean, Middle East, North America, Oceania, South East Asia, South America, Albania, Andorra, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of, Cyprus, Czech Republic, Estonia, Finland, Gibraltar, Hungary, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Ukraine, Vatican City State, PO Box
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