Payment is expected within 5 business days. If there is a reason that you need longer just let us know. That will prevent us from escalating through the eBay processes.
If you are purchasing multiple items and expect a combined shipping discount, please do not pay until you receive an invoice from us. This will typically be sent when a set of like items (dinnerware pattern for example) completes for the day.
Packages are shipped within 48 hours of receiving payment (excluding Saturday and Sunday) and most times are shipped out within 24 hours! Every package is sent with full insurance.
IF YOU PAY WITH PAYPAL: We can only and will only ship to the address on your Paypal payment.
US Buyers: Shipping costs for most items can be determined by the shipping calculator in the eBay auction and are shipped via USPS Parcel Post. Any item that sells for over $250 must be sent with signature required. We exclusively use the postal service and would prefer not to use a different carrier.
International buyers: Please be aware that you may incur a brokerage and/or customs fee upon delivery. Winning bidder is responsible for shipping & customs charges. We WILL NOT falsify customs forms. This is considered illegal per eBays policies. If you have questions regarding this, please feel free to contact us.
If you win more than one auction in which the items can safely be shipped together, we will send you a combined invoice. Please do not pay before receiving that combined invoice.
Returns are accepted for items significantly not as described. The items we sell are all pre-owned and may have normal wear associated with the age of the items. I try to bring attention to all damage and defects. All insurance claims for damage must be made within 15 days of delivery.
People often ask where our merchandise originates. We live in Northern New England which is where we purchase all of the merchandise that we offer. Most come directly from estates. The pictures that we use are high definition. Feedback on our listings is always appreciated.
We work very hard to make each and every transaction a pleasant one. Our philosophy is that it is not only about making this sale, but making a customer who is delighted with their purchase. We have been in the antiques business since 1982 and rely on our loyal customers.
Please feel free to ask questions. Given that the items are not typically from our own families, it can be difficult to provide detailed provinance for pieces. We will do the best we can. Please do not wait until the day an auction ends to ask questions. We try our best to answer questions each evening, but do not monitor email during the day.