Below is our Returns policy.
For a goodwill refund or exchange* items must be unused and returned in the original packaging and in a re-saleable condition within 21 days of receipt of your goods. Please ensure your items are accompanied by a completed returns form (see below on how to complete returns form).
Cancelling an order
Should you wish to cancel an order, in most cases you have the legal right to do this within 14 working days of receiving the
If you wish to cancel, you must inform us in writing ie Email ( email@example.com), quoting your order number, within 14 working days following the day you received the goods and you must also take reasonable care of the goods. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning an item we can offer a collection service. Please enquire as to its cost with our customer services team.
All of our products come with the standard manufacturer’s warranty. If any product we supply fails prematurely due to a manufacturing defect we will provide you with a refund, replacement or repair. Simply call us on 01617476262 and we will arrange everything for you.
Please ensure that you inform us as soon as possible after receiving your goods of any damage to avoid any delays in receiving a replacement or refund
What if I have received my parcel, but they were not the goods ordered?
In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services on 01617476262, where one of our advisors will be happy to assist you. They will email/send you a free returns label, which means you will be able to send the parcel back to us without incurring any postage costs. Please note it is our policy not to reimburse any postage costs as we provide this free service, and will always instruct our customers to use it. Customers must always send back their order with an accompanying returns form - this will ensure we can process your return quickly.
Should you wish to return a non-faulty product for an exchange, the following applies:
A full refund will be given (less postage) or exchange goods sent out upon receipt of the goods. We will, however, refund the postage back to you if the need for an exchange is as a result of a mistake made by us (e.g. we sent out the incorrect size).
You must take reasonable care of the goods whilst they are in your possession. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
The goods must be returned to us within 14 days, in the original packaging and labels attached and at your own expense to the address below.
Should you wish to exchange an item we will charge you postage to send your exchanged item.
Please send Returns to:
The Golf Store 4u Ltd
c/o APC Ltd
Severnside Industrial Estate