We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days.
Damage In transit
It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.
For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Deliveries take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.
European Deliveries Not Currently Available
Deliveries take 3 - 5 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
For all other countries the delivery charge is based upon the combined weight of the products ordered. This will be calculated on checkout. Deliveries take 5 – 7 working days depending on the destination.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
Please email us the reason first. Then were issue you a RMA/Order number.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
Delivery costs are for this product range only:-
UK Mainland: £1.85
UK Mainland recorded and over the value of £5 we charge £2.75 and is sent 1st Class Recorded.
UK Orders over £50 come with free postage