Returns and refunds
•Items for refund must be returned within 14 days of receipt, in an unused condition complete with all packaging, labels and a copy of proof of purchase.
•All costs of returning items are at the expense of the sender, unless the item is faulty.
•When returning items we strongly recommend that a recorded service is used, where a signature is required, as we cannot take responsibility for undelivered items. In the event that items are lost it is the sender’s responsibility to make a claim.
•Items should be returned to the following address:
97-99 London Road
Tel: 01727 848102
NB. Items purchased via eBay cannot be returned to any other Snow+Rock store for exchange, credit or refund.