Please contact us via eBay to return/exchange your purchase. If you are a UK customer, you can return your clothing or footwear order via our free collect+ service or for both UK and International customers you make your own arrangements through any postal carrier.
Surfdome is committed to you being fully satisfied with your purchases. If, for any reason, you would like to return any unused products, please follow the guidelines on the reverse of your invoice or on the collect+ enclosure in your package.
Items must be returned within 28 days from date of purchase. Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required.
Upon inspection of returned product, Surfdome will issue a full refund to the card used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
FREE UK RETURNS VIA COLLECT+
FREE Returns are now available at Surfdome.com. All UK clothing and footwear orders can be returned via Collect Plus. There are over 4,500 stores nationwide, including local supermarkets, petrol stations, corner shops and newsagents that are Collect+ partner stores and open for over 9 hours a day with 98% of the stores open 7 days a week. To find your nearest store please visit the Collect+ website. Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via collect+. This offer is currently restricted to UK orders only.
All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of 4,500 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code, please visit the Collect+ website.
Your return should be processed within 10 working days of your Surfdome goods being dropped at your selected Collect+ store. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the following Friday.
OTHER UK AND INTERNATIONAL RETURNS
If you are making your return via another postal carrier, clearly mark the returned item(s) with the returns address and ensure that the 6 digit reference number is in view. Please send the item to:
Unit 5 Palace of Industry
Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, and we will refund the cost of any postage due if you unable to return the item via collect+.
Items should be returned via a tracked delivery service (such as Royal Mail recorded) to enable your item arrives safely at Surfdome. All exchanges will be shipped out via Royal Mail 2nd class, unless otherwise agreed with a customer service advisor. Surfdome cannot accept responsibility for items that are not returned by recorded delivery.
All products purchased from Surfdome carry the full manufacturer warranty unless sold as a ''no warranty'' item. Special circumstance: in the event the manufacturer is no longer in business, Surfdome will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.