This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
RETURNS AND REFUNDS POLICY:
If you wish to cancel an order, you may do so within 7 working days from receipt of your order. You can cancel an order by contacting us by posted letter or email (please see our contact page for contact details). We ask that items be returned within 14 days with their original packaging and in original condition as dispatched by us.
For goods that are undamaged or not faulty, return postage will not be refunded.
Please note that, throughout the cancellation period, it is your duty as the customer to take reasonable care of all items in question.
To ensure returns are received, even outside of opening times, please send returned items to:
C/O 1 Wood Street
In the event that we (The Model Exchange) make a mistake on your order (for example, advertising items we have no longer got in stock), we will attempt to solve the matter amicably by offering one of the following:
· A Credit note.
· A substitute item of the same value.
· A refund to the amount of the item out of stock, including any related postal charges.
If you are still unhappy in any way, you can cancel your order completely for a full refund.
In the case of a "part-exchange" order and you wish to cancel, we will return your exchanged goods to you within 10 working days, if possible. If this is no longer practicable, then we will offer you a sum equal to the value we allocated to the item(s) you exchanged.