Please note: The Gift Shop is open from Monday to Friday, 9am to approx 1pm, and is closed on Bank Holidays, although we may sometimes be open outside of these hours. You are welcome to email us at firstname.lastname@example.org or telephone us on 01943 968084.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Under the Distance Selling Regulations, you are entitled to return your Buy It Now item for a refund if you change your mind. However, this is subject to certain conditions, laid out below. 1. If you wish to return your item, you must inform me of your intention within 14 days of receipt and I will provide you with a return address. 2. The item and any packaging must be in the same condition as it was when you received it. 3. The item must be securely packed and clearly labelled for return, and a proof of posting must be obtained, and retained until I inform you that I have received your item. 4. The Gift Shop reserves the right to levy a 25% handling/restocking charge. 5. No postage and packing paid will be refunded.