After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We endeavour to supply only the highest quality products and we believe that you will be delighted with your items. However, should you wish to return or exchange goods for any reason please follow the 3 easy steps on the delivery note included with your purchase.
All items are covered by our 30 day exchange or refund guarantee so please ensure your items reach us within 30 days from the date on which the goods were received.
Returned items must be unused and have all the original packaging and tags intact so that items can be resold. If we find that items have not been returned to us in fully resaleable condition* we reserve the right to refuse a full refund on the item.
When returning item(s), you will be responsible for the cost of postage. For your own protection we suggest you use 1st or 2nd Class Royal Mail Recorded Delivery** to track your item(s) and to ensure the package is signed for upon delivery. If an exchange is needed we will post the item(s) back to you free of charge.
If you have received an item that is faulty or sent incorrectly, please contact our customer service team (Ask a question link below) before making arrangements to return the product. We will act quickly to resolve any issue. Integral Sports aim to process returns within 48 hours, but please allow up to 5 days for a refund/exchange.
Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.
*For hygiene reasons all underwear is non-returnable if worn
**For international orders please send back via recorded delivery through your National Postal Service.
Further Exchange Information
If you would like to ensure the availability of a product, or for a faster despatch, please place a new order and we will refund the original returned item upon receipt.
Please feel free to message us should any item be out of stock and we will advise.