This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Return policy Returns:
If in the unlikely event that your item arrives damaged or faulty we will ask you to return the item within 14 days of receipt for a refund or a replacement.
If you receive your item but then change your mind, you’re welcome to return it within 14 days of receipt as long as its still new, unused in original packaging & in a resaleable condition. You will be refunded for the product excluding any related return postage fees. It is recommended that any returns are sent by Royal Mail recorded delivery or other recorded courier service as we will not be held responsible for any returns lost in the post.
Our Return Address:
Lapwater Aquatics Ltd
27 Parson Cross Road
Please note we accept a 14 day return policy on dry goods only (not livestock) and a 10% handling/restocking fee may be charge.
We endeavour that our plants reach you in perfect health & freshness, therefore they will NOT be posted out at weekends including Friday or any bank/public holidays where they could be delayed in the postal system, any orders for plants placed after 12 noon on Thursday will be sent out the following Monday, although we reserve the right to delay despatch should our suppliers delivery be delayed. If you should receive any plants in an unfavourable condition please inform us before leaving negative feedback via the eBay messaging system or email us at firstname.lastname@example.org and we will then try to fully resolve any issues.
Under the distance selling regulations act, the cancellation rights do not apply to certain items including perishable goods such as live plants, please be aware of this before placing your order as returns are not accepted.