eBay item number:
Seller assumes all responsibility for this listing.
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Parts & Accessories
Business seller information
andrew D ( not for return use)
Unit 28 , Space Centre ,
Priority Business Park,
The Vale of Glamorgan
Company registration number:
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
IMPORTANT NOTE TO BUYERS: MANY OF OUR PRODUCTS ARE SET TO BE SENT OUT BY STANDARD ROYAL MAIL POSTAGE, PLEASE NOTE THAT WE WILL NOT ACCEPT LIABILITY IF THE ITEMS ARE NOT DELIVERED OR LOST IN THE POST, FREE REPLACEMENTS OR REFUNDS WILL NOT BE ISSUED FROM OUR PART IF ROYAL MAIL STANDARD POSTAGE IS SELECTED DURING CHECKOUT. ON ALL ITEMS WE WILL OFFER THE OPTION TO SELECT RECORDED DELIVERY, THIS IS THE ONLY METHOD WHEREBY WE WILL OFFER A FREE REPLACEMENT OR A REFUND IN CASE OF LOSS/MISDELIVERY BY ROYAL MAIL.
If you do not receive an item, we request you to inform us within 5 working days from receipt of our "item dispatched email", this will enable us to file a claim with Royal Mail. Please be aware that we won't be able to replace/refund any items unless we are notified of an un-delivered item within 3 working days from the day the "item dispatched email" is sent to you. Please note, the above conditions do not affect your rights as a buyer.
In case of loss/misdelivery by Royal Mail you always entitled to a refund/replacement. However, before we can issue a refund or send a replacement, we will require you to fill in and sign the form post it to us immediately (to the address provided on the form itself) so that we can file a claim with Royal Mail. Please note: we will not issue a refund or send a replacement unless the above guidelines are followed.
All our items are sold with a 7 day money back guarantee. If you receive your item and are unhappy with your purchase for any reason you can return it within 7 days for a refund minus our original shipping costs. Items may only be returned UNUSED and in the original packaging. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
If an item is found to be faulty you will be refunded for your postage . This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
A lot of the products we sell are proper hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore think there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order. If you are returning due to a technical issue please ensure that you have first emailed us (email@example.com) to make sure that there is not a simple solution to your problem. If after contacting us you still need to return your model please get in touch with us requesting a returns form and instructions on how to send back an item. Please note that we will not accept any parcel unless previously agreed with the customer.
Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.