The boring stuff
(- otherwise known as the terms and conditions)
I am always happy for items to be collected at a mutually convenient collection time. Collected items must have been pre-paid by cleared Paypal, or by cash (£s) on collection. Cheques or postal orders will not be accepted for collected items.
Unless otherwise stated, collection is from Northampton NN4, (close to M1 junctions 15 & 15A).
The postage quoted is for UK delivery only and will include an allowance for packing. I am happy to combine items wherever possible, to reduce postage cost.
Items are generally but not exclusively, sent by MyHermes courier. Courier delivery is NOT available to some postcodes including IM, HS, JE and ZE. Larger and very small items are generally sent by Royal Mail or Parcelforce. MyHermes parcels may be tracked, and receipts of Royal Mail posting are always obtained and filed.
If your item is urgent, or you require insurance or tracking please let me know before purchase and I will advise options and add the cost of upgrading to the invoice.
As feedback testifies, items are packed really well. Items will have been packed in the condition that they appear in the listing. All listing photographs are retained as proof of condition.
Postage outside of the UK
The postage quoted on any listing is for the UK only. Overseas buyers must check with me before bidding or buying to confirm if I will post abroad and the cost involved.
In some circumstances I can arrange man and van delivery of larger items to London, the Midlands and the South for an agreed cash on delivery price. I do not arrange man and van courier service for other areas. I am happy to work with the buyer if they wish to arrange and pay for a courier of their own choice to collect items from Northampton NN4. We are unable to pack larger items.
Photos are always of the actual item being auctioned, unless otherwise detailed in the listing.
All items are available for viewing before purchase by prior arrangement.
Any electrical items are sold as display items only and will NOT have been tested for working order, completeness or for electrical safety.
Any sizes or weights quoted are approximate. As the majority of our items are vintage or used, the item may well have: dents, dings, dust, rips, tears, holes, stains, scratches, chips, breaks, sharp points, splinters, woodworm holes, rot, rust, corrosion, chips, crazing, cracking or wear and tear etc. Some surfaces may be lead or contain lead paint. Some items are washed, and some for the sake of authenticity are left in original condition. Some items are intended for display or prop use only – this will all be detailed in the description. Gardenalia is brushed of lose soil but not washed. If I am aware of, it will be in the description. However, I am not infallible and errors/oversights can occur. If I have missed something out of the description, please just ask for additional info. If you find my description to be inaccurate please contact me and allow me to redress any issues, before leaving negative feedback.
All communication must be sent by eBay messages.
I only accept cash (GBP £s) or cleared Paypal for face-to-face collection. For shipped items I accept Paypal and cheques (£s) and postal orders (£s) made payable to Victoria D’Hooghe. I do not accept ‘open’ postal orders or cash through the post. No items will be dispatched until cheques have cleared.
I do not end auctions early so please don’t ask.
If you miss an item and the item is still available, please feel free to contact me and check if I am re-listing it – I am often willing to re-list as ‘buy it now’.
I always leave feedback, but only after feedback has been left for me. If you have a problem with any of my items, please contact me before leaving negative feedback or less than a 5 star rating and I will do my best to redress any problems.
No refunds are made on items of clothing, including hats and cosmetics. If you are unhappy with your purchase please contact me within 2 days of receipt and I will do my best to resolve any issues. For items lost in transit, no refunds will be made until I have received a full written report from the buyer, detailing: item description, price, date of purchase, method of payment and confirming that the item has not been received.
Where an item is accurately listed but returned, the buyer pays for postage both ways.
Buy with confidence – see my feedback!
Thank you for looking.