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About this product
- DescriptionIT organizations worldwide are implementing ITIL[registered] as a vehicle for improving IT service quality and improve return on investment for IT services. This title provides graphical and textual memory joggers for the primary concepts of those best practices.
- Author(s)John O. Long
- PublisherSpringer-Verlag New York Inc.
- Date of Publication01/07/2012
- GenreComputing: Professional & Programming
- Series TitleSpringerBriefs in Computer Science
- Place of PublicationNew York, NY
- Country of PublicationUnited States
- ImprintSpringer-Verlag New York Inc.
- Content Note74 black & white illustrations, biography
- Weight171 g
- Width156 mm
- Height234 mm
- Spine5 mm
- Format DetailsTrade paperback (US)
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