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About this product
- DescriptionFrom establishing a manager/admin partnership relationship and prioritizing job activities to getting results without authority and managing customer complaints, this streamlined guide provides readers with the right words at the right time in every situation.
- Author BiographyMeryl Runion, CSP, is the founder of SpeakStrong, Inc. Susan Fenner, Ph.D., is the manager of Education and Events at the International Association of Administrative Professionals (IAAP).
- Author(s)Meryl Runion,Susan Fenner
- PublisherMcGraw-Hill Education - Europe
- Date of Publication01/08/2011
- GenreManagement & Business: General
- Series TitlePerfect Phrases Series
- Country of PublicationUnited States
- ImprintMcGraw-Hill Professional
- Weight214 g
- Width127 mm
- Height203 mm
- Spine12 mm
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