The World of Customer Service

Condition: New

£32.83

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About this item

Condition
New
Quantity
1 available
Format
Paperback
Edition Description
2nd
Dimensions (LxWxH) - Cms
11x0.5x8.5
Country of Origin
USA, United States
ISBN-10
538730463

Item description

"For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities."
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