If your account is on hold, restricted, or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do before it can be reinstated.
Common reasons for account suspension
Some of the most common reasons we suspend our accounts are:
- Non-payment of eBay fees
- Not reimbursing eBay for a refund we made to your buyer
- A serious violation of one of our rules and policies
Sometimes, we may also restrict or suspend your account if the payment method on file is out of date, or has recently been declined. To remove this suspension, you'll need to update your payment method. Find out more about updating your payment method.
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information – it depends on the reason why we suspended your account. The full details will be in the message we sent you.
If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment. When we receive your payment, your account will be reinstated.
To make a one-time payment:
- Go to Account - opens in new window or tab in My eBay.
- Beside Payment methods for seller fees, select one-time payment, and follow the instructions.
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in eBay Messages.
What happens while an account is suspended
During a suspension you can't bid, sell, or leave Feedback but when your account is reinstated you'll be able to leave Feedback for any transactions you completed in the 30 days before your reinstatement.
Any bidders on existing listings can retract their bids and you won't be able to contact bidders or reply to questions in eBay Messages until your account is reinstated.
It's important to remember too that while an account is suspended, no new listings can be created, and no existing listings can be revised.
Depending on why an account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation, and will take into account any previous policy violations. These credits can be viewed on the Account Activity page. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognise spoof emails.