Buyers and sellers with the highest value and volume of eBay transactions are invited to join the programme.
eBay Concierge is a free service, but if you’d rather stay with our standard customer service, simply contact us to opt out at any time.
How eBay Concierge works
You'll receive a welcome email when you're invited to join Concierge, with information on how to access the service.
When you need a representative, you can get in touch by phone, email, or request a callback.
Your representative will take care of your issue immediately and handle it from start to finish. If they need to work with anyone else to resolve your issue, you won't be put on hold – they'll take it away, and call you back with an answer at a time that suits you.
Benefits of eBay Concierge
eBay Concierge gives members access to dedicated, specialised experts within our Customer Service organisation, with minimal wait times.
Benefits of eBay Concierge for buyers:
- We take care of return postage for the first five items you return per quarter. Just let us know when you need a return label
- If you need help in ensuring you get your purchase on time, we do whatever we can to help, including getting in touch with the seller
Benefits of eBay Concierge for sellers:
- Personalised service covering everything from help resolving issues with a buyer, to evaluating your sales data to help you grow your business
- Having 48 hours to respond to any changes we need you to make to a listing, so your listings aren't ever removed
- Getting support to keep your sales status above standard