2 min article

Product safety policy

Products that pose a health or safety hazard aren't allowed.

To ensure the safety and well-being of our members, eBay does not allow listings for items that are banned, recalled, or dangerous to a buyer.

What is the policy?

The following types of items are not allowed:

If you send items internationally, you need to follow all applicable laws and regulations for the countries where you dispatch. We will remove any item that is reported to us as recalled or otherwise unsafe from any of the regulatory authorities worldwide.

  • EU Product Safety Authorities
  • EU Commission (Safety gate/Rapex)
  • UK Office of Product Safety & Standards (OPSS)
  • Organization for Economic Co-operation and Development (OECD)
  • US Consumer Product and Safety Commission (CPSC)
  • US National Highway Traffic Safety Administration (NHTSA)
  • Australian Competition and Consumer Commission (ACCC)

Certain items can be listed only if they follow specific regulations. The following types of items must comply with these safety standards:

  • Toy magnets with small pieces that can be swallowed or that may appeal to children are not allowed. Small magnets must be listed only as fasteners and listed in the Business & Industrial > Fasteners & Hardware > Magnets category
  • Laser pointers must have an output power 1 milliwatts (mW) or less and be class 1M, 1C, 2/II, 2M/IIM. Military, tactical, or “high powered” lasers are not allowed. For further information on laser safety, please visit the Public Health England website
  • Smoke or carbon monoxide detectors must be from one of the approved brands. Unbranded and unsafe brands of smoke or carbon monoxide detectors are not allowed
  • 18650 batteries cannot be listed individually, as they are not intended for sale to consumers and can be potentially hazardous to consumers when handled, transported, stored, charged or used to power devices. 18650 batteries must be sold only as a component part of a battery pack with a product designed to use them
  • Products where the button battery is easily accessible are considered unsafe. Button batteries are easily swallowed and can cause health issues or death
  • Products that require a CE Mark/UK CA Mark need to bear a CE/UK CA Mark, and the seller needs to include this information in the item description while having the required documentation available
  • Permitted lighters may be listed only if they are equipped with a child-resistant mechanism
  • Business sellers are permitted to sell new hoverboards or self-balancing scooters that comply with applicable regulatory requirements and safety standards. Sellers need to include a clearly legible scan of the CE certificate that proves that the listed hoverboard complies with the Machinery Directive (2006/42/EC) in the item description
  • Eligible sellers can list cots. All cots must meet UK safety standards. Sellers must state in the listing that the cot meets these standards. Used cribs are not allowed
  • Eligible sellers can list child car safety seats. All car seats must meet applicable safety standards. Sellers must state in the item description that the child restraint system is approved according to UN Regulation No. 44 or UN Regulation No. 129. Used car seats are not allowed. See UNECE's Child Restraint Systems for more information
  • Eligible sellers can list new bike helmets. Used bike helmets are not allowed
  • If the product you are selling includes an adaptor, please ensure that the adaptor is permanently affixed and cannot be removed without the use of tools. Please familiarise yourself with the plugs and sockets regulations - opens in new window or tab

Additional information

Before you list an item, take a few minutes to check the manufacturer's website to get information on recalled items. Sellers may also consult the UK Trading Standards Office - opens in new window or tab, the Office for Product Safety and Standards - opens in new window or tab, or National Consumer Agency - opens in new window or tab for Republic of Ireland members. You can also visit the Citizens Advice - opens in new window or tab.

In addition, visit the BIS Business Companion - opens in new window or tab website for advice.

Buyers should also keep up-to-date about item recalls, especially for the kinds of items they often buy.

We recommend that sellers advise customers to register their gas or electrical appliances with the manufacturer so they can be informed of any important product safety updates.

If you sell domestic appliances such as washing machines, fridges or ovens, your UK customers can easily register these at the Register my appliance portal. For more information, visit the Association of Manufacturers of Domestic Appliances website - opens in new window or tab.

For more information about the ban of novelty lighters in the EU, visit: http://ec.europa.eu/consumers/archive/cons_safe/prod_safe/gpsd/lighters/guidelines.pdf - opens in new window or tab

Novelty lighters are defined as: "A flame-producing product commonly used by consumers to ignite cigarettes, cigars and pipes, including any holder which can be incorporated later or any attachment which can be fixed later, that resembles by any means to another object commonly recognised as appealing to or intended for use by children younger than 51 months, or has entertaining audio effects or animated effects. A novelty lighter can operate on any fuel, including butane or liquid fuel. This includes, but is not limited to, lighters or holders that are clearly intended to hold lighters, the shape of which resembles cartoon characters, toys, guns, watches, telephones, musical instruments, vehicles, human body or parts of the human body, animals, food or beverages, or that play musical notes, or have flashing lights or moving objects or other entertaining features. This excludes lighters that are printed or decorated with logos, labels, decals, artwork or heat shrinkable sleeves."

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Why does eBay have this policy?

This policy helps sellers follow important government regulations.

 

Helpful links

Tip
Visit Seller Help - opens in new window or tab to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

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