3 min article

Managing your eBay Shop

Your eBay Shop comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to schedule time away if you need to take a break for a while.

Customise your eBay Shop

You'll find all the tools for managing your Shop, and more, in Seller Hub - opens in new window or tab. You can manage stock, put items on sale, organise your listings within custom categories, select items to feature, and more.

You can find more about managing your Shop in the Seller Centre - opens in new window or tab.

Manage your Shop - opens in new window or tab

Schedule time away

If you need to take a break from your Shop for any reason, you can schedule some time away. From your Time Away settings, you can choose whether you want to Allow item sales or Pause item sales

Here's how to schedule your time away if needed:

Schedule time away

  1. Go to your Time Away settings.
  2. Select Schedule time away.
  3. Select Allow item sales while on time away or Pause item sales while on time away.
  4. Set a Start date and End date for your time away. 
    • If you allow item sales, your time away can be up to 15 days
    • If you pause item sales,  your time away can be up to up to 30 days
    • You should schedule your time away to start a day before your time off to accommodate any last day orders and end it a day later than your return date to accommodate processing of all pending orders
  5. Select Apply.

Set an Automatic response

You can set up an automatic response for anyone who contacts you through eBay messages during your time away: Here's how:

  1. Go to your Time Away settings.
  2. Select Automatic response.
  3. Select Message when on time away.
  4. Set a Start date and End date for your message.
  5. Type your message in the Automatic response box.
  6. Select Apply.

For detailed instructions see our Time Away help page.

Changing the name of your Shop

While you can change the name of your Shop in Seller Hub, we don't advise it because any marketing links or bookmarks created by your buyers will no longer work, and your Shop will also be ranked as a new site in some search engine results.

If you still want to change the name of your Shop, the new name can't be:

  • The username of another member on eBay, or be misleadingly similar to the username of another eBay member
  • Identical or misleadingly similar to another company's name that's protected by trademark law
  • A name that contains the word eBay or PayPal, or a name which is misleadingly similar to eBay or PayPal

We take our role in protecting intellectual property very seriously. Before you rename your shop, read our article on intellectual property rights and using eBay's intellectual property.

Tip
You can create your own unique Shop categories and put items into two Shop categories at a time at no extra charge.

You'll find all the tools for managing your Shop in Seller Hub - opens in new window or tab.

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