4 min article

Buying and printing postage labels

You can save time and money by printing postage labels for your sold items on eBay.

eBay Delivery powered by Packlink

eBay Delivery powered by Packlink is a platform that allows UK sellers to purchase Delivery labels at competitive rates.

When you print a postage label on eBay, you'll save money with the rates compared to what you'd pay at the post office, or to a carrier for most services. You'll also save time by not having to queue. You have the option to pay for your labels as you go, or by invoice.

Simply take your sold items to their nearest drop-off location or have them collected. eBay Delivery offers fully tracked services, protecting you if the item is not received, or damaged in transit.

Benefits of using Packlink

You can save time and money when you create postage labels with eBay Delivery powered by Packlink.

  • Your postage label is filled out automatically with your buyer's name and delivery address
  • You can use our bulk label tool to print all of your labels together. You can also choose to fit your labels on a single sheet of A4 size paper to lower your printing costs
  • You can print your labels on an ordinary printer, or use the print in store feature which gives you the opportunity to print a label in a drop off location
  • You can create and print a pre-filled packing slip, detailing what you're sending to your buyer
  • You can save time by having your parcel collected
  • Tracking information appears automatically in My eBay and Seller Hub for both you and the buyer
  • You may have access to discounted prices with Packlink labels
  • You can view your created, in transit, and delivered shipments on the label platform 
  • You can view your invoices on the invoice page 

Tip
You can print postage labels from Sold - opens in new window or tab in My eBay. If you want to post internationally, eBay's Global Shipping Programme makes it easy.

How to create and print a postage label with Packlink

It's easy to create and print postage labels using eBay Delivery powered by Packlink. Here's how:

  1. Go to Sold in My eBay or Seller Hub, select the item and then select Print postage label.
  2. Select eBay Delivery powered by Packlink, and login.
  3. Choose your preferred delivery service by selecting View all services.
  4. Select a package size and a dispatch method. You can choose to drop your item off at a participating outlet most convenient for you, or have it collected.
  5. If you'd like to have your item collected, select Collection, your preferred courier and the date you'd like the item to be picked up.
  6. Review the summary of the details you selected including preferred delivery service, total cost and terms and conditions (T&Cs) then select Confirm and pay.
  7. Select Print label.
  8. Package the item safely and make sure the label is clearly visible, then take it to the drop off outlet you selected earlier, or prepare it for collection.

Note: When you print a label you'll be charged for it, whether it's used or not. However you can cancel unused labels within 15 days. 

Tip
If you don't have access to a printer, you can select Print in store for FREE under Additional services. You'll then receive a 6 digit code by email which you can use to print your label in Store.

How to create and print multiple labels

You can see all of your orders that are awaiting dispatch, and buy and print postage labels for them by going to the Bulk shipping tool, or by visiting the Manage orders awaiting dispatch tab in Seller Hub. 

Posting an order in multiple packages

When posting an order in multiple packages, you can print a different label for each package. Simply select Buy labels in bulk at the top of the page and choose the order to add additional parcels. 

How to print a packing slip and order details

A packing slip is a receipt summarising the details of the sale. You can print one by choosing Print packing slip on the Manage postage labels - opens in new window or tab page.

You can also print out the full order details for the item. Here's how:

  1. Go to My eBay and then Sold - opens in new window or tab.
  2. Select More Actions and then View order details.
  3. On the Order details page, select the printer version option, and print the page.

Paying for your labels

With eBay Delivery powered by Packlink, you can pay for labels as you use them, or you can choose to pay on invoice.

Important
When you print a label you'll be charged for it, whether it's used or not. However you can cancel unused labels within 15 days. 

Pay as you Go

We now offer a convenient pay as you go option when purchasing labels on eBay. All you need to do is select one of the Packlink services and enter your credit or debit card details. The payment card details will be remembered for your next purchase.

Pay on invoice

If you'd rather be billed for your labels, you can set up deferred payment and pay by credit card or PayPal.

Our billing cycle is every 2 weeks on 15/16 and 30/31 of each month, so once you activate deferred payment, you'll receive a single invoice for all shipments made every 15 days.

You can pay using PayPal and all major credit and debit cards. The invoice due amount will be automatically deducted from your chosen payment method 15 days after the invoice date. You can view all your invoices on your invoice page.  

See Packlink's page on setting up a deferred payment for more information, or if you're experiencing an issue, contact Packlink Customer Support

How to cancel a postage label

If you printed a label with eBay Delivery Powered by Packlink, you can cancel it within 15 days by visiting Packlink help page on cancelling or modifying a shipment.

If you cancel the label before your next invoice, you will not be charged.  

If you cancel the label after your next invoice is issued, you’ll see a negative line on your following invoice. The amount of the cancelled label will be subtracted from the total amount to be paid, however if you make no shipments on the next invoice, you’ll receive a refund as per the cancellation policy.

Shutl labels

If you purchased a label from Shutl on or before 25 July 2019, and have a question or issue, please contact Shutl customer service by email or live chat. 

Their hours are Monday – Friday  08:00 to 20:00, and Saturdays 09:00 to 18:00.

Email: delivery@shutl.com

Chat: www.shutl.com 

Buying and printing a postage label on eBay delivery powered by Packlink is quick and easy, and tracking is uploaded automatically. You can choose to pay for your labels as you go, or by invoice.

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