When you upload tracking information you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall. You're also protecting yourself in case your buyer doesn't receive the item and opens an Item not received case.
How to add tracking details
Once you've sent your item, you can add tracking details, whether your item was bought by an eBay member of a guest buyer. Here's how:
- Go to the Sold - opens in new window or tab section of My eBay.
- From More actions, select Add tracking number.
- On the Add/Edit/Delete Tracking Number page, enter the tracking details and the name of the carrier.
- Select Submit.
The buyer will then get an email with the order tracking details.
Marking an item as dispatched
An item will be automatically 'marked as dispatched' if you use an eBay postage label or manually upload a tracking number. If you posted an item to a buyer using a different method and it is still not showing as dispatched, here's how to manually mark it as dispatched:
If you're using Seller Hub:
- Go to the Awaiting dispatch - opens in new window or tab section of the 'Orders' tab.
- Tick the Actions box beside the item you posted.
- From the dropdown menu, select Mark as dispatched
If you're using My eBay Selling:
- Go to the Selling overview - opens in new window or tab section.
- Find the item you posted.
- From the dropdown menu, select Mark as dispatched.
Item not received requests
If a buyer opened an item not received request, the request will close automatically within 24 hours when tracking details show the item has been delivered to the buyer's postcode.
Both you and the buyer will get an email notification. The buyer will be able to ask eBay to step in within that 24 hours if they still haven't received the item.
If you buy and print labels using eBay Delivery, the order tracking number is uploaded automatically, and you could also save money on postage.
You can add tracking details for items you're sending internationally in exactly the same way as for domestic orders. The Global Shipping Programme (GSP) is the easiest way to manage international postage and logistics, and we'll add tracking to your order automatically. If you're not using GSP, you'll have to add tracking to the order yourself. Make sure you use a carrier that offers tracking.
Insuring your packages
As a seller, you're responsible for the safe delivery of your items to the buyer. So you might want to consider purchasing insurance, particularly for high value goods. Check with your postage carrier to find the best coverage.
You can include the cost of insurance in your postage rates, but you can't charge it as a separate cost.