When you upload tracking information you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall. You're also protecting yourself in case your buyer doesn't receive the item and opens an Item not received case.
How to add tracking details
Once you've sent your item, you can add tracking details, whether your item was bought by an eBay member of a guest buyer. Here's how:
- Go to the Sold - opens in new window or tab section of My eBay.
- From More actions, select Add tracking number.
- On the Add/Edit/Delete Tracking Number page, enter the tracking details and the name of the carrier.
- Select Submit.
The buyer will then get an email with the order tracking details.
If you buy and print labels using eBay Delivery, the order tracking number is uploaded automatically, and you could also save money on postage.
You can add tracking details for items you're sending internationally in exactly the same way as for domestic orders. The Global Shipping Programme (GSP) is the easiest way to manage international postage and logistics, and we'll add tracking to your order automatically. If you're not using GSP, you'll have to add tracking to the order yourself. Make sure you use a carrier that offers tracking.
Insuring your packages
As a seller, you're responsible for the safe delivery of your items to the buyer. So you might want to consider purchasing insurance, particularly for high value goods. Check with your postage carrier to find the best coverage.
You can include the cost of insurance in your postage rates, but you can't charge it as a separate cost.