After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns and exchanges considered for goods for the first 30 days. See listings for full details.
All returns by prior arrangement. Manufacturers warranties honored where applicable.
We do not supply equipment for one use/test and return under any circumstances. Items which fail within 30 days will be exchanged gladly but only refunded under exceptional circumstances. Any damaged/faulty goods will be repaired/exchanged under warranty subject to manufacturers guarantee conditions. Silverline Tools items have specific return to manufacturer warranty conditions after 1 month, subject to product registration.
All items are subject to a fair usage policy stated by manufacturers. Probes and cables may be exempt from all warranty claims or have very limited cover due to wear and tear restrictions. Not all devices have replaceable probes.
Please read all packaging on items and save all receipts.
Partially used pond treatment products cannot be returned. Thank you.