Intention of returning items must be notified to us, in writing, within 14 calendar days, from the day after your order was delivered to you.
A DOWNLOADABLE FORM WILL BE SENT TO YOU VIA EMAIL.
We will then send the customer specific instructions on returning items, along with any returns number which is required to be used.
CUSTOMERS MUST NOT RETURN GOODS WITHOUT RECEIVING RETURN INSTRUCTIONS. ANY GOODS RETURNED BY NOT FOLLOWING OUR INSTRUCTIONS, MAY INCUR DELAYS IN THE RETURN/REFUND PROCESS.
Items must be returned no later than 14 calendar days from the date you informed us in writing, of your intention to return the item to us.
We have the legal right to refuse -
Any request to return goods, beyond 14 calendar days from the day after the goods were delivered to you.
Also, any returned items received back to us, beyond 14 calendar days from the date the customer wrote to us, of their intention to return goods.
All returns are sent back to us at the customers own cost.
If the wrong goods were despatched or the goods are faulty, then the seller will cover the cost of return postage (a cost agreed beforehand) if the customer requires to return. In these cases, if a refund is requested, we will refund the full price you paid for the order, including any postage costs paid by the customer/incurred by the seller.
If a replacement is requested, we will despatch this at our cost.
All remorse returns are returned at the cost of the buyer.
All goods returned to us, other than faulty or damaged items, must be unused, in their original packaging if applicable, and in re-saleable condition.
Upon the seller receiving the return, If this is judged not to be the case, or there is any sign of misuse, bad treatment etc while in your possession, then the seller has a legal right to refuse the return and the refund.
PLEASE NOTE - DUE TO HEALTH AND SAFETY REGULATIONS, PLEASE ENSURE ANY FOOD / DRINK PACKAGING ITEMS YOU INTEND TO RETURN, REMAINS UNOPENED AND UNUSED, AND ANY SEAL / PRODUCT PACKAGING REMAINS UNBROKEN.