As a British based business serving of thousands of happy customers, it's important to us that you are happy with your order.
Please contact us with any queries you may have. Please see our terms below:
DELIVERY
Orders are typically dispatched to our partner third party couriers within 1 working day. Items are usually delivered 1-3 days after this.
For larger items please allow up to 7 working days, but you will receive a contact from our courier by email/SMS to inform you of the planned delivery day.
Upon dispatch, we will upload the tracking reference to eBay, allowing you to track your order online. Please supply a full mobile number so the courier can contact you with any delivery information or queries.
Delivery Restrictions
Unfortunately our Carriers do not deliver to the following postcode ranges
AB
HS
IV1 to 28
IV30 to 32
IV36 to 49
IV52 to 54
IV51, 55 & 56
IV63
KA27 & 28
KW1 to 17
PA20 to 38
PH4 to 41
PH49 to 50
PA41 to 49
PA60 to 78
PH42 to 44
ZE
Isle of Man (IM)
Northern Ireland (BT)
Republic of Ireland
RECEIVING YOUR ITEMS
While we ask couriers to be as patient as possible, drivers are under pressure to get their deliveries completed quickly.
To make the delivery process as quick and easy as possible, please follow the below:
- Check all boxes externally before signing for a delivery. If there are any signs of damage to the external packaging (rips/marks), please sign the delivery as "DAMAGED"
- If the item is clearly badly damaged within the packaging (can hear broken mirror / pieces are sticking out), please REFUSE the delivery of that box and DO NOT SIGN for it. Please contact us through the eBay message service as soon as possible so we can arrange a replacement.
A signature is required for all items. Any arrangements made directly with the courier or instructions left for the item to be delivered without a signature will still be DEEMED TO HAVE BEEN DELIVERED as though a signature was received.
ACCIDENTAL ORDER / CHANGE OF MIND
If you've ordered an item by mistake or decide you no longer want it, please contact us within 30 days to arrange a refund. Your order must be returned unopened, in its original packaging and in resaleable condition. It is the buyer's responsibility to arrange and pay for returns.
Once an item has been marked dispatched on eBay, any request to cancel an order will be treated as a Change of Mind Return and the buyer will be charged for any courier costs we have incurred, whether or not actual delivery has been attempted or made.
MISSING PARTS & DAMAGES
***IQGB UK cannot accept returns for part-assembled items***
Buyers must check ALL PARTS BEFORE attempting assembly.
Flat packed items include all parts, fixtures and fittings and full assembly instructions.
While we do everything we can to ensure your order arrives in perfect condition, unfortunately damages can occasionally occur during transit.
If you have any missing or damaged parts, please contact us as soon as possible (within 7 working days) to arrange replacement part(s).
Please ensure you inspect all parts BEFORE attempting assembly.
REPORTING ISSUES
On the rare occasion that there is an issue with your order, please contact us as soon as possible via eBay messages so the team can resolve as quickly as possible. Please include:
- Full name
- Delivery postcode
- Daytime telephone number
- Brief outline of the problem (include box no., part no,)
- Supporting photos of damage / wrong item etc
