Postage & Shipping Policy
At K1 Tech Care, we aim to get your items to you as quickly and securely as possible. Below is our postage and shipping policy:
Shipping Times
Handling Time: Orders are processed and dispatched within 1-2 business days of receiving payment.
Delivery Time: Delivery times depend on the shipping method chosen and the destination. For standard shipping via Royal Mail, please allow 3-5 business days for UK deliveries. International shipping may take longer.
Shipping Method
We ship all items via Royal Mail to ensure reliable and secure delivery.
International Shipping: We offer international shipping through Royal Mail International. Delivery times vary based on the destination.
Postage Costs
Postage costs will be calculated and displayed at checkout based on the shipping method and destination.
We offer combined postage discounts for multiple items, where applicable.
Dispatch Confirmation
Once your item has been dispatched, you will receive a tracking number (if applicable) to track your order.
Delivery Issues
If your order does not arrive within the estimated delivery time, please contact us immediately so we can investigate the issue and resolve it for you.
We cannot be held responsible for delays caused by the courier or delivery service.
At K1 Tech Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
Returns Accepted
Return Period: You can return most items within 30 days of receiving your order.
Condition of Returns: Items must be returned in the same condition as received, unused and in original packaging. Please ensure the item is securely packed to prevent damage during return shipping.
How to Return an Item
To initiate a return, please contact us via eBay’s messaging system within 30 days of receiving the item.
We will provide you with return instructions and a return address.
Once we receive the returned item and inspect it, we will issue a refund or exchange, depending on your preference.
Refunds
Refunds will be processed within 5-7 business days after receiving the returned item.
If the item is faulty or not as described, we will issue a full refund, including the cost of return shipping.
Return Shipping Costs
If you are returning an item due to a change of mind or incorrect order, return shipping costs will be the responsibility of the buyer.
If the item is faulty or not as described, we will cover the return shipping costs.
Exchanges
If you would like to exchange an item for a different model or size, please contact us to arrange the exchange. You will need to return the original item before the exchange is processed.
Exclusions
Items that have been used or damaged by the buyer are not eligible for return.
Custom-made or personalized items are non-returnable unless faulty or not as described.
At K1 Tech Care, we are committed to providing high-quality products and reliable repair services. Our warranty policy ensures that you are protected, but we also ask for your cooperation in following the necessary steps to make any warranty claims.
Warranty Coverage
Repairs: We offer a 24-month warranty on all repair services performed by K1 Tech Care, covering defects in materials and workmanship. This warranty is valid only for the specific repair work completed, and does not cover any pre-existing or unrelated issues.
New Items: We offer a 12-month warranty on all new items purchased from our eBay store. This warranty covers defects in materials or workmanship, but excludes accidental damage, misuse, or improper handling.
Used and Refurbished Items: We offer a 30-day warranty on used and refurbished items purchased from our eBay store. This warranty covers defects in materials or workmanship under normal use. It does not cover damage due to misuse or accidental damage.
What is Covered?
Repairs: If the repaired item fails due to a defect in the work carried out or the parts used, we will repair or replace it under warranty.
New Items: For new items, we will cover any defects in material or workmanship that affect the performance or function of the product under normal use.
Used and Refurbished Items: For used and refurbished items, we cover defects related to workmanship or faulty parts under normal use. Cosmetic defects, such as scratches or wear, are not covered unless they affect the functionality of the item.
What is Not Covered?
User Damage: Damage caused by accidents, misuse, water, fire, or unauthorized repairs is not covered by the warranty.
Cosmetic Issues: Scratches, dents, or other cosmetic damage are not covered under warranty unless they affect the functionality of the product.
Post-Repair Issues: Warranty claims for repairs will only cover issues directly related to the repair or parts used and not any unrelated problems that may have arisen.
Non-Original Parts: If the product or repair uses third-party parts or modifications made by the customer, the warranty will be void.
How to Make a Warranty Claim
To submit a warranty claim, please follow these steps:
Contact Us via eBay: Start by reaching out to us through eBay messaging within the warranty period (12 months for new items, 24 months for repairs, and 30 days for used or refurbished items).
Provide Information: We will need:
Your order number or repair reference.
A detailed description of the issue.
Photographs or videos of the fault (if applicable).
Assessment: Once we receive your claim, we will review the issue and determine whether it falls under warranty. We reserve the right to ask for further information or inspect the item if necessary.
What Happens Next?
Approval: If your warranty claim is approved, we will offer one of the following solutions:
Repair: We will repair the item at no additional cost.
Replacement: We will replace the item if it is faulty and a replacement is available.
Refund: In cases where repair or replacement is not possible, we will issue a partial or full refund.
Rejection: If the warranty claim is rejected, we will notify you with a detailed explanation. You may still choose to have the item repaired at your own cost.
Return Shipping Costs
For warranty claims related to faulty repairs or products, we will cover the cost of return shipping.
If the warranty claim is based on user error, accidental damage, or misuse, the buyer will be responsible for return shipping costs.
How to Avoid Warranty Issues
Follow the instructions for the care and handling of your device or product.
If you experience any issues, contact us immediately rather than waiting to resolve the problem, as delays can sometimes void the warranty.
Exclusions
Items that have been opened, tampered with, or modified will not be eligible for warranty coverage.
We do not cover damage caused by natural disasters, unauthorized repairs, or dam
At K1 Tech Care, your privacy is important to us. We are committed to ensuring that your personal data is handled safely and responsibly. This policy explains how we collect, use, and protect your information when you shop with us on eBay.
1. Information We Collect
We only collect the minimum amount of information necessary to complete your order and provide services. This includes:
Personal Details: Name, shipping address, and email address.
Transaction Information: Details about the products you purchase and your order history. This information is retained within your eBay account.
Please note that we do not store any payment information. All payments are handled securely by eBay’s payment system, and no sensitive payment details are saved or retained by us.
2. How We Use Your Information
We use your personal information for the following purposes:
To Process Orders: To fulfill and ship your order, including communicating with you about your order status.
Customer Support: To respond to any queries or issues you may have regarding your purchase.
We do not use your information for marketing purposes or share it with third parties for marketing.
3. Data Security
We are committed to protecting the information you provide to us. Your personal data is stored securely within your eBay account, and we do not retain or process sensitive payment details. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, though we make efforts to protect your data.
4. Sharing Your Information
We do not sell, rent, or share your personal data with any third parties for marketing purposes. Your information may only be shared with third-party services as necessary to fulfill your order (such as shipping carriers or eBay’s payment processing system). We will not disclose your personal data unless required by law.
5. Data Retention
We do not retain your personal data outside of your eBay account. All order and transaction information is stored within your eBay account, and we do not keep any other personal data once your transaction is complete, except as required for legal or regulatory purposes.
6. Your Rights
You have the following rights regarding your personal
Access: You may request a copy of the personal data we hold about you via eBay.
Correction: You may request to correct any inaccuracies in the data we hold.
Deletion: If you wish to delete your personal data, you may do so by managing your settings through your eBay account.
To exercise these rights, please contact us via eBay messaging.
7. Cookies
Our eBay store may use cookies for website functionality purposes. These cookies are small files stored on your device to enhance your browsing experience. You can manage cookie settings in your browser, but please note that some website features may not function properly if cookies are disabled.
8. Third-Party Websites
Our eBay store may contain links to third-party websites. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies before providing them with any personal information.
9. Changes to This Privacy Policy
We reserve the right to update this Data Privacy Policy at any time. Any updates will be posted on this page, so please review it periodically to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact us via eBay messaging.
