Alternative Streitbeilegung : Die Europäische Kommission stellt eine Plattform für die außergerichtliche Online-Streitbeilegung
(OS-Plattform) bereit, aufrufbar unter https://ec.europa.eu/consumers/odr/
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
What happens if I change my mind?
You can cancel this purchase at any point within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you receive your items; or you receive the last item in a multiple item order.
To exercise the right of withdrawal, you must inform us in writing of your decision to cancel this purchase (e.g. an e-mail).
If you have already received the item, you must return it intact and undamaged to the address we provide within 14 calendar days from the date of the cancellation. In some cases, we may arrange for the item to be collected from you.
Effects of withdrawal
If you withdraw from this purchase we shall reimburse all payments received from you, including the costs of outbound delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
For the collection of goods and the cost of returning the goods, please check the listings for details of who is responsible for returns costs.
What to do if your item is incorrect, faulty or damaged?
If you feel that the item you purchased is incorrect, faulty or damaged, please contact us to discuss a resolution. If you pay your item with PayPal, you can also get information on eBay Money Back Guarantee Program.
This Returns Policy does not affect your statutory rights, for example relating to faulty or incorrectly described items. For more information including your rights under the Consumer Contracts Regulations, please see Know Your Rights.