We accept all major credit and debit cards and Paypal. You must ensure that all details given for payment are correct including the full Card Statement Address. Your card will show a payment to 1st Portal Network Limited via Secpay or Worldpay Secure Card Services or by PAYPAL.
Payment must be made BEFORE dispatch. Funds must have cleared if paying via PAYPAL e-cheque.
The normal delivery time is within 2 - 3 working days within the UK and 5-7 days rest of the world. Delivery on bespoke one off individually made SOFTECH or ADVAN-TEX covers is 4 weeks from time of ordering. If no one is at the delivery address then a card will be left by the courier. Please made every effort to contact either the courier or us if you are unable to accept the goods. Re delivery will be attempted but should the cover come back to us because of failure to collect or accept then customers are liable for the re-delivery fee in all cases.
Shortages & Errors
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet estimated delivery date.
In the event of an item being unavailable we will contact you to discuss the options. If you do not wish to proceed with the offered alternatives then your order can be cancelled.
Our products are guaranteed against faulty materials and workmanship. All products have a 1-year warranty. Warranties are covered by the Original Manufacturers Guarantee. This is in addition to the consumer’s statutory rights.
In the event of a fault being suspected please contact us within 24hrs or receipt to determine the best solution. Some items may need to be submitted for factory inspection for fault analysis before replacement or refund can take place. Whilst we endeavor to keep this process to as short a time scale as possible we cannot guarantee any time period for factory inspections.
It is the Consumers responsibility to inform us of incorrect supply within 48 hours. The goods must not be used or damaged. We will need information (part numbers, etc) regarding the incorrect items. Should there be extenuating circumstances that prevent informing us within the stated time frame, resolution shall be by mutual decision.
You have the right to cancel your order within 14 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition. The goods to be returned must be unused, unopened and in they’re original undamaged packaging. We do not refund your original Post & Packing costs and the cost of return carriage is payable by you. We suggest strongly that you return the goods via a traceable method (Post Office Recorded Delivery or Carrier), as we cannot be held responsible for any losses incurred in transit back to us.
The effective date of cancellation for the purposes of the Distance Selling Regulations is the date on which the notice is sent. The Regulations require the consumer to send a notice of cancellation in writing, including fax or email. A telephone call is not enough. The effective date of cancellation is the date on which the notice is sent. This allows the full cancellation period.
Exceptions to the right to cancel
Refunds will be processed back in the same payment format as the original purchase payment.
Refunds to Credit/Debit card accounts will take several days to clear. We will endeavor to pass the refund within 4 working days but reserve the right to refund up to 30 days of the return.
Items delivered outside the United Kingdom may be subject to Import Duties and Taxes levied on entry to the Country requested. We have no knowledge or control over these charges. It is your responsibility to establish the charges applicable with the Customs Authorities concerned and any charges must be borne by you.
COLLECTION OF INFORMATION AND YOUR PERSONAL DATA
When submitting an order via eBay, you send us personally identifiable information, such as names, postal addresses, email addresses, etc., that are voluntarily submitted by our visitors with orders or contact enquiries. The information you provide is used to fulfill your order or answer your question, and for no other reason by us as a company. We will not mail shot you or add you to any list and you may request removal of any personal data once your order is fulfilled at any time. We may need to contact you regarding specifics regarding to your order, relating to manufacture or product and or delivery of product. By placing an order online or over the phone you agree to us using the information you supply to fulfil your order, this may involve dealing with various manufacturers and courier companies. You can opt out at any time after your order is fulfilled.