PART A: OUR COMPANY
This website is owned and operated by Best4flooringLTD is a company registered in England and Wales (company registration number 6899454) whose registered office is at 1-6 Vernon Industrial Estate, Newbridge Lane, Stockport, SK1 2NQ. Our registered VAT number is 973930389. Unless we say otherwise, we use the terms "Best4flooring LTD", "we" and "us" on this page to refer to Best4flooring (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale)
PART B: WEBSITE TERMS AND CONDITIONS
These website terms and conditions ("Website Terms") apply to your use of the Best4flooring LTD website at www.best4flooring.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
If you order a Best4flooring.co.uk product or service through the Website, our General Terms and Conditions of Sale will also apply. Depending on the product or service ordered, our Additional Terms and Conditions of Sale may also apply. You can view our General Terms and Conditions of Sale and our Additional Terms and Conditions of Sale below.
If you are a corporate customer, then our Terms and Conditions of Sale for Corporate Orders may also apply. By ordering a Best4flooring.co.uk product or service through the Website, you shall be deemed also to have read, understood and agreed to our General Terms and Conditions of Sale and (where applicable) our Additional Terms and Conditions of Sale.
Your use of this Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
copy, reproduce, use or otherwise deal with any content on the Website;
modify, distribute or re-post any content on the Website for any purpose;
reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;
use the content of the Website for any commercial exploitation whatsoever.
Use of this Website from outside the UK
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Best4flooring.co.uk’s products and services available in the UK. However Best4flooring.co.uk may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable
Ownership of rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Best4flooring.co.uk or their suppliers.
If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Accuracy of content
To the extent permitted by applicable law, Best4flooring.co.uk disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Best4flooring.co.uk or any of its group companies.
Damage to your computer or other device
Best4flooring.co.uk uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Best4flooring.co.uk shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Best4flooring.co.uk cannot accept any liability in respect of the use of these websites.
PART C: EXCLUSIONS
Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably forseeable arising out of or in connection with these Website Terms or your use of the Website.
Except to the extent required by applicable law, Best4flooring.co.uk shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale govern your use of this Website.
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Best4flooring.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account
Third party rights
Only you and Best4flooring.co.uk shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms (including, where applicable, our Privacy Policy, our General Terms and Conditions of Sale our Additional Terms and Conditions of Sale and our Corporate Ordering Terms and Conditions of Sale set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
PART D: GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through the Best4flooring LTD website at www.best4flooring.co.uk (the "Website"). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
These additional terms and conditions do not affect your legal rights.
Whenever you order any of the above products or services from Best4flooring LTD, you agree that you have read, understood and agree to the Additional Terms and Conditions of Sale applicable to that product or service in their entirety. If you do not agree to the Additional Terms and Conditions of Sale applicable to that product or service in their entirety, you must not order that product or service. If there is any conflict between these General Terms and Conditions of Sale and any applicable Additional Terms and Conditions of Sale, then the Additional Terms and Conditions of Sale shall prevail to the extent of that conflict.
Website Terms and Conditions
Whenever you use this Website to order a Best4flooring LTD product or service, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering a Best4flooring LTD product or service through the Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions.
Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (save for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise
packaging may vary from that shown on the Website;
the weights, dimensions and capacities shown on the Website are approximate only;
whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery
all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.
All products that you order through the Website will remain the property of Best4flooring.co.uk until we have received payment in full from you for those products.
During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. For full details of our delivery charges please click here.
Please note that certain products and services may be subject to Additional Terms and Conditions of Sale relevant to the delivery charges and/or timescales applicable to that product or service.
Delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
If you are unable to accept the delivery offered or you wish us to hold your order for a period of time, we can provide a storage service at a cost of £100.00 per week.
Free delivery is available as part of our standard delivery service on orders over £350. Orders below this threshold will incur a subsidised delivery charge of £16.95
Best4flooring.co.uk offers a next day delivery service as standard on all stock items, if orders are placed before 12pm. Delivery service operates Monday to Friday. Saturday deliveries are available on request at an additional charge, Please contact our office for details.
Our standard delivery service is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to off load. Your delivery could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are time zone restrictions for examples; please inform us at the time of order to discuss alternative delivery options.
Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for redelivery. Deliveries are charged at £65.00 minimum or £0.65 per kg, whichever the greater.
Best4flooring.co.uk has teamed up with reliable delivery partners to ensure delivery service levels are maintained. It is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing, item(s) please make sure it is noted on the courier’s paperwork. We also suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses. Therefore we advise against booking installers until all goods have been received and checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.
If we are delivering to an alternative address to the billing address, meaning the address to where the payment card is registered, we are more than happy to accommodate. However, to enable us to action this request we do require proof of ID before the contract is agreed. Acceptable documents to prove your ID may include your Electric, Water or Gas bill, Council Tax statement or banking details. This list is not exhaustive but all documents do need to be dated within the last 30 days.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
Substitution
For certain products and services we reserve the right to substitute alternative products or services of equal or greater quality and value at no extra cost to you if we experience supply difficulties.
However, where this is the case, you will always have the right to accept or refuse any products or services that we substitute. If you choose to refuse any alternative product that we have substituted, we will offer a refund or replacement.
Liability
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
Other important terms
We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.
PART E: ADDITIONAL TERMS AND CONDITIONS OF SALE
These terms and conditions apply to any order which you place through the Best4flooring.co.uk website at www.best4flooring.co.uk (the "Website") for the products specifically listed below and apply in addition to our General Terms and Conditions of Sale
When you order a product or service listed below, you must read these Additional Terms and Conditions of Sale carefully. By placing an order through the Website for any of our goods listed on our website, you confirm that you have read, understood and agree to the applicable Additional Terms and Conditions of Sale in their entirety as well as to our General Terms and Conditions of Sale. If you do not agree to the applicable Additional Terms and Conditions of Sale in their entirety or to our General Terms and Conditions of Sale, you must not place any order for the below-specified products or services through the Website.
If there is any conflict between these Additional Terms and Conditions of Sale and our General Terms and Conditions of Sale, these Additional Terms and Conditions of Sale prevail to the extent of that conflict.
Cancellations, Amendments, Returns & Refunds
Ultimately, any changes you make to your order must be notified to us in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
If we have to collect a product that you have cancelled, we will charge you the cost of collection (up to £100) which will be notified to you at the time of cancellation.
Payment
All methods of payment, including credit cards are processed once your order is prepared for despatch.
Guarantee
Your product is supported by a guarantee in the form of your receipt or parcel summary document received with your delivery.
Ownership of Submissions
Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Best4flooring.co.uk on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Best4flooring.co.uk once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.
Social networking sites
