Orders are accepted on the understanding that these conditions of sale are accepted by the buyer.
1. None of the products sold by Hexeal Chemicals are intended for human or animal consumption unless otherwise clearly stated, and are not for use in the preparation of medicine or food without prior approval.
2. Goods will only be sold to people over the age of 18. The buyer acknowledges that they are over the legal age in their country or territory required to buy or handle any goods supplied.
3. Due to the nature of our products we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If we have any suspicion that a customer, be they commercial or private, may be using our products for illicit purposes we will report all instances to the relevant authority.
4. It is the responsibility of the customer to request and/or download MSDS on any products purchased online.
5. All information contained within our literature both online and offline (this includes, but is not limited to prices, product specifications, stock levels and delivery estimations) are subject to alteration without notice. At our discretion any substantial changes, such as price increase or change in product specifications, will be notified before dispatch.
6. Any advice or recommendation given by the seller, its employees or its agents relating to the use of the goods is supplied in good faith, but it is for the buyer to satisfy himself as to the suitability of the goods for his own particular purpose.
7. The goods are sold under the condition that liability for any personal injury or damage whatsoever to any property, real or personal, arising from the handling or use will in all cases remain with the handler or user.
8. Purchases are made on condition that all substances will be handled in a safe manner by competent persons.
9. The use of any goods sold are solely the responsibility of the purchaser, especially the use of our technical / industrial grade chemicals.
10. Hexeal Chemicals holds no responsibility for the applications of our products once they have left our premises. We use third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, we cannot hold any responsibility for goods once they have been dispatched.
11. Chemicals that are classified as Reprotoxic Cat 1A or 1B and appear in Part 3 of Annex VI to Regulation No 1272/2008 (including Regulation No 790/2009, as amended) shall be sold for Professional / Business use only.
12. The material displayed on this listing is owned & licensed by www.hexchem.co.uk. This material includes, but is not limited to, the design, layout, look & graphics. Any reproduction is prohibited, other than in accordance with the copyright notice.
13. Neither we or any third party provide any warranty or guarantee as to the performance, completeness or suitability of the information & materials found or offered on this listing for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors & we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
14. All our products are labeled in accordance with the new European regulations for Classification, Labelling and Packaging (CLP). Details can be found at 'http://www.hse.gov.uk/ghs/eureg.htm'
PRIVACY POLICY
PRIVACY POLICY FOR HEXEAL CHEMICALS
(UPDATED MAY 2018)
INTRODUCTION
This privacy policy sets out what personal information we receive, how we use it and under what circumstances, if any, we will share it with other third parties.
We abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which comes into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.
For the purposes of the General Data Protection Regulation (“GDPR”) and UK Data Protection Act, the controller is Hexeal Chemicals Limited.
HOW WE COLLECT YOUR INFORMATION
We may collect your personal information in a few ways, these include: Directly from you, when you fill in an account application form, when you make enquiries on our website, when you provide information on orders sent to us, from Amazon.co.uk and/ or eBay.co.uk and/or Shopify via our direct website.
For the purposes of The GDPR, we are the Data Processor when selling on Amazon.co.uk and/or eBay.co.uk and/or Shopify via our direct website and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from Amazon.co.uk and/or eBay.co.uk and/or Shopify via our direct website is that of “Contract” - whereby processing is necessary in order to fulfil buyer orders and enquiries. We retain information provided by Amazon.co.uk and/or eBay.co.uk and/or Shopify via our direct website, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years under instruction from HMRC.
THE TYPE OF INFORMATION WE COLLECT
We may collect the following types of personal information about you:
• Financial information when account applications are made;
• Each time you visit our website we use third party services to collect basic internet log information;
• Contact information (including email address(es), telephone numbers and delivery invoice address(es) and records of communications and interactions we have had with you);
• Visitors to our buildings may opt to use our Wi-Fi. If so, we may collect data about your device, the volume of data which you use, the websites and applications which you access and your usage by access time, frequency and location;
• Online orders* - We receive personally identifiable information from Amazon.co.uk and/or eBay.co.uk and/or Shopify via our direct website only when it is voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose;
We do not make, neither directly or via third party services, any attempt to find out the identities of those visiting our website.
Please note:
Our website may contain links to other websites run by our partner networks and affiliates. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. Please check these policies before you submit any personal data to these websites. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.
HOW WE USE YOUR DATA/INFORMATION
We will use your personal information for the following purposes:
• Carry out regulatory checks to meet our legal obligations to prevent and detect crime;
• Storing your details on the software platform we use for logging orders and invoicing;
• Taking payment of orders made;
• Fulfilment of orders for physical goods;
• Account applications;
• Administration on your orders;
• Credit references;
• Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data);
We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless we are required or permitted to do so by law, fraud prevention or credit reference agencies.
HOW LONG WILL WE KEEP AND STORE YOUR DATA?
Your personal data will be deleted or blocked as soon as the purpose of the storage has lapsed. Storage may take place beyond this if this has been envisaged by the European or national laws, in EU legal regulations, acts or other provisions, to which the controller is subject. Any blockage or deletion of data shall also take place if a storage period prescribed by the aforementioned standards expires,
YOUR RIGHTS
Under certain circumstances, by law you have the right to:
• Request access to your personal information (Subject Access Request).
This enables you to receive a copy of the personal/business data we hold about you and to check that we are lawfully processing it;
• Request correction of the personal information data that we hold about you.
This enables you to have any incomplete or inaccurate information we hold about you corrected;
• Request erasure of your personal information.
This enables you to ask us to delete or remove personal information where there is no reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party).
This gives you the right to object where we are processing your personal information for direct purposes;
• Request the restriction of processing of your personal information.
This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent);
• Request the transfer of your personal information to another party.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
CONTACT AND COMPLAINTS
If you have any queries about this privacy policy or how we process your personal information, or if you wish to exercise any of your legal rights, you may contact the Data Protection Officer (DPO) at Hexeal Chemicals.
Our Data Protection Officer is Toby Veart.
Telephone: +44 (0)1603 720202
Email: sales@hexchem.co.uk
Post: Data Protection Officer, Hexeal Chemicals, Norwich, Norfolk, NR13 6LJ, U.K.
